We are looking for a dynamic and experienced Operations Manager to join our team and lead high-performing operations functions within a complex, risk-driven environment. This role is ideal for professionals with strong leadership capabilities, deep operations expertise, and a passion for driving process excellence and team performance.
Key Responsibilities
- Lead and manage specialized operations teams, ensuring delivery excellence across BAU and high-volume periods (month-end/quarter-end)
- Drive process improvements, risk mitigation strategies, and adherence to regulatory and compliance standards
- Partner with internal stakeholders and cross-functional teams to ensure seamless operations delivery
- Manage escalations, track KPIs/KRIs, and ensure service levels are consistently met
- Oversee capacity planning, resource allocation, and financial/budget management
- Develop and implement operational policies, procedures, and governance frameworks
- Provide leadership through coaching, mentoring, and performance management of team members
- Support hiring, talent development, and employee engagement initiatives
- Deliver insightful MI reporting and contribute to strategic initiatives and projects
Required Qualifications
- 4+ years of experience in Operations or related domain
- 2+ years of leadership or team management experience
Desired Qualifications
- Strong experience in people management (4+ years preferred)
- Hands-on expertise in Wholesale Lending Operations (highly preferred)
- Proficiency in MS Office tools (Excel, PowerPoint, Access)
- Strong analytical, problem-solving, and decision-making skills
- Excellent communication and stakeholder management abilities
- Experience in budgeting, capacity planning, and contingency planning
- Ability to work under pressure and meet strict timelines
- Flexibility to work in night shifts (US hours)
What We're Looking For
- A proactive leader who can independently manage operations and drive outcomes
- Strong risk & control mindset with focus on compliance
- Ability to influence stakeholders and collaborate across levels
- Passion for team development, engagement, and continuous improvement
If you're looking to take the next step in your leadership journey within a global banking environment, we'd love to connect.
