This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Operations Manager in India.
This role is a high-impact leadership position responsible for overseeing and optimizing a fully remote team of immigration paralegals delivering US-based legal support services. You will ensure operational excellence across case processing, client communication, and workflow management while maintaining high standards of accuracy, compliance, and performance. The position requires strong people leadership skills combined with deep operational oversight and a structured, data-driven mindset. You will act as a key link between team execution and strategic goals, driving continuous improvement in processes and service delivery. The role involves regular coaching, performance monitoring, and cross-functional coordination to ensure seamless operations. This is an opportunity to lead distributed teams in a fast-paced, quality-focused environment where efficiency and client satisfaction are top priorities.
Accountabilities
- Lead and manage a remote team of immigration paralegals, ensuring high performance, engagement, and adherence to company standards.
- Conduct regular team meetings, one-on-one sessions, and skip-level discussions to provide coaching, feedback, and performance alignment.
- Monitor case processing, petition submissions, and workflow trackers to ensure timely and accurate updates across all systems.
- Oversee escalation management, identify root causes, and implement preventive solutions to reduce recurring issues.
- Review client communications, tickets, and case updates to ensure SLA compliance and service quality standards.
- Ensure adherence to operational procedures, templates, and documentation standards across all team activities.
- Strengthen cross-functional collaboration with internal teams to improve workflow efficiency and resolve operational bottlenecks.
- Track performance metrics, customer satisfaction levels, and operational KPIs to drive continuous improvement.
- Identify training needs, design learning initiatives, and support capability building within the team.
- Implement process improvements and automation opportunities to enhance productivity and accuracy.
Requirements
- 5+ years of experience as an immigration paralegal.
- 3+ years of proven experience in operations management or team leadership roles.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Strong experience managing remote teams and driving performance in distributed environments.
- Solid understanding of immigration processes, case handling, and client service workflows.
- Excellent communication, coaching, and stakeholder management skills.
- Strong organizational and multitasking abilities with a structured, detail-oriented approach.
- Ability to analyze data, identify trends, and implement process improvements.
- Experience with performance tracking tools, ticketing systems, and workflow management platforms.
- Strong customer focus with a commitment to service quality and continuous improvement.
- Ability to adapt quickly to changing priorities in a fast-paced operational environment.
Benefits
- Competitive compensation aligned with experience and leadership responsibilities.
- Fully remote work environment with flexible working arrangements.
- Opportunity to lead and shape a high-performing international operations team.
- Exposure to US immigration legal operations and global client service standards.
- Career growth opportunities in operations leadership and process excellence.
- Performance-driven culture focused on impact, accountability, and continuous improvement.
- Training and development opportunities to strengthen leadership and operational expertise.
How Jobgether Works
We use an
AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
