Will be responsible for managing all aspects of the facility management service as per the SOW and Contract. In this capacity, the Account Manager is accountable for the India operations and achieve Management Plan and all key performance indicators including responsibility for managing the budgets as per contract and SOW, short and long-term projects, operations and maintenance, interface with Management and its business units and remote management of all facilities under the contract and customer satisfaction.
Duties & Responsibilities
- Provide the leadership to the Facility Management team on all sites across India.
- The single point of Management Control for FM in the portfolio.
- In consultation and collaboration with client & JLL management team, oversee the operation, staffing, performance and development of the Facilities Management service delivery staff.
- Ensure client satisfaction both internal and External.
- Demonstrate leadership, responsiveness and creativity.
- Understand the Facilities Management scope as per agreed SOW, develop / amend the client specific processes and procedures and ensure implementation and compliance of the processes.
- Responsible for Finance Management including budgeting, forecasting and achieving.
- Responsible for P&L.
- Responsible for implementation of short and long-term projects through in house project.
- Responsible for achieving cost reduction targets year on year.
- Develop and implement the annual management plan; accomplish key performance indicators as identified.
- Strong governance on all aspects of the contract.
- Coordinate discussions with each direct reports regarding goal setting, performance reviews, and career development planning and incentive/salary administration.
- Ensure compliance with JLL audit standards.
- Share best practices within organisation & JLL management teams
- Strong team player.
- Partners with client and internal teams to ensure overall alignment and awareness of strategic direction and measurable results on projects
- Supports Creative Director in the overall creative execution of work
- Develops and executes work flow logistics for efficient and effective program implementation
- Build and maintain a highly skilled and motivated team
- Upholds quality and brand standards
- Provides discipline expertise
Key performance measures
SLA and KPI delivery.
- Level of communication within the organization and with the client Management team.
- Finance Management for both Client & JLL including P&L.
- Continuous improvement in the following
Morale and satisfaction of employees under management
Client satisfaction Internal & External
Improvement and savings initiatives for the client as well as JLL
- Identification of more business opportunities within the account.
Required Qualifications And Qualities
- Strong portfolio with experience in brand positioning
- Experience in data/research analysis
- Demonstrated strategic thinking skills
- Demonstrated ability to develop strong relationship with all levels
- Strong written and verbal communications skills
- Strong listening skills
- Ability to excel under pressure
- Must have a critical eye for details
- Strong follow up and follow through
- Must have a solid business/financial acumen
- Must have a track record of success in building, developing and managing a successful group with diverse skills
