We are looking for Resource and Capability Governance Manager - A Role for someone who takes pride in helping teams grow. You will work closely with Operations Managers across our Lines of Business to ensure that our teams are well-supported, and continuously developing - their full domain proficiency.
What you will own:
1) Capability Governance
- Review and Assess training plans across line of business - evaluating timeline, sequencing and overall effectiveness
- Partner with Operations Managers to identify where plans needs strengthening and recommend practical improvements
- Monitor new joiner learning curves and provide early visibility where onboarding support may need to be enhanced
- Oversee assessment and certification frameworks - ensuring they meaningfully measure readiness and domain understanding
2) Skill Alignment & Cross Training
- Map current team capabilities against LOB requirements and proactively surface gaps before they affect delivery
- Collaborate on cross-training roadmaps to build flexibility across teams and reduce dependency on single resources
- Recommend targeted upskilling based on performance trends and domain requirements - Aligned to individual growth paths
3) Quality and Continous Improvement
- Evaluate the quality of training delivered - assessing content relevance, facilitation effectiveness and learning outcomes
- Identity patterns across LOBs to understand what is working well and where structured improvements would add value
- Share data-backed observations with Operations and Delivery leadership to inform resource readiness decisions
4) Stakeholder Engagement
- Build collaborative relationships with LOB Operations Managers to align capability plans with delivery timelines
- Communicate clearly on progress, constraints, and recommendations - supporting informed decision-making at all levels
- Connect training outcomes to broader resource strategy, contributing to a culture of continuous capability development
Who We are looking for:
Education : any UG or MBA Graduate
Experience: 6+ years in Operations, L&D, governance or resource management in a BPM or financial services environment
Domain : Exposure to Capital Markets Operations (Equities/FX/Corporate Actions or similar strongly preferred)
Skills: Training governance, capability assessment, stakeholder collaboration, data interpretation, structured communication
What makes someone successful in this role
If you are someone who is naturally curious about how people learn and grow. You're comfortable working independently, building trust with Operations teams, and offering thoughtful recommendations that improve outcomes.
