Position Summary
vHive is looking for a
highly capable and proactive Operations Manager to join our growing team in Pune. This role is central to managing and optimizing day-to-day operations tied to our
digital twin product delivery, ensuring high-quality execution at scale.
We are not looking for just a data analyst, we need someone with
real operations leadership experience who can manage vendors, optimize workflows, and confidently make operational decisions. The ideal candidate thrives in a data-driven environment, understands the bigger picture of business operations, and brings a
hands-on approach to performance tracking, process improvement, and vendor coordination.
This is a high-trust position: you will take ownership of a key system used to monitor and report company-wide operational KPIs. You will be responsible for maintaining smooth operational performance and promptly raising alerts through the appropriate channels when needed.
Key Responsibilities
- Vendor Management
- Establish and maintain strong relationships with vendors to ensure timely, high-quality data product deliveries.
- Manage vendor work orders and purchase orders, ensuring compliance with service-level agreements (SLAs).
- Collaborate with vendors on delivery schedules and project priorities.
- Workflow & Process Improvement
- Identify bottlenecks and implement enhancements to streamline workflows.
- Own and continuously improve the PO system for data annotation work.
- Develop dashboards and tools for operational visibility and issue resolution.
- Drive end-to-end process improvements with a focus on speed, accuracy, and scalability.
- Performance Monitoring & Reporting
- Develop, monitor, and report on key performance indicators (KPIs) and SLAs.
- Generate insights and reports that support strategic decision-making.
- Track team and vendor performance to support continuous improvement efforts.
- Manage resource allocation to align with project timelines and quality goals.
- Data-Driven Decision Making
- Use data and predictive analytics to anticipate workflow challenges and proactively address them.
- Collect, analyze, and present operational insights for continuous improvement.
- Collaborate with cross-functional teams to apply data insights across departments.
- Leadership & Ownership
- Take ownership of workflow management systems and contribute to their evolution.
- Ensure all operational practices align with broader business objectives.
- Lead with confidence, especially in ambiguous or high-pressure situations.
Foster a collaborative and accountable team environment.
Requirements:
What We're Looking For
We are
not looking for someone who only knows the theory of KPIs and SLAswe want a
hands-on operator who has built and run processes at scale.
We're open to candidates with:
- An MBA and 45 years of relevant operations experience, OR
- 810 years of direct, hands-on operations experience without an MBA
More importantly, we value:
- Trustworthiness, good judgment, and emotional intelligence
- A collaborative and solution-oriented mindset
- The ability to clearly communicate ideas and drive outcomes
- A personality fit that aligns with our culturewe'll support your growth if you bring the right attitude and aptitude
Qualifications
Basic Requirements
- 5+ years in an operations management or analyst role in a tech or software company
- 23 years of experience in 3D data annotation or related fields
- Bachelor's degree in IT, Computer Science, Data Science, or similar
- Proficiency in tools like Jira Service Management, and workflow tracking dashboards
- Strong communication skills in English (written and verbal)
Preferred Requirements
- MBA or Master's degree in a relevant field
- Experience working with international, cross-functional teams
- Knowledge of ERP systems like NetSuite
- Previous work in start-up environments where you have built systems from the ground up
- Strong grasp of digital twin technologies, 2D/3D CAD, and photogrammetry
Nice to have:
- Experience monitoring SLAs/KPIs and leading performance-based vendor management
- Operational troubleshooting and continuous process optimization skills
- Familiarity with Agile software delivery environments and operational workflows
- Strong collaboration across platforms like Zoom, Slack, and WhatsApp
Join us in shaping the future of digital twin solutions. If you're a proactive, operations-driven leader with a passion for efficiency and quality, we want to hear from you.
