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Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Amazon Operations
Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India Operations team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams
Join the Operations team as an Area Manager. As Area Managers for our Easyship sites you will be responsible for direct people management experience in driving operational performance in a highly metric driven environment. You will also lead many process improvement projects, both for the site and the network, to drive enhancements in key shop floor metrics, viz. Quality, Cost and Delivery. One of your key responsibilities will also be development of your team members. You must be flexible to work weekends and/or overnight shifts regularly and to travel to seller nodes to launch, set up & monitor ES operations.
Key job responsibilities
2+ years of employee and performance management experience
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area, including weekends, and/or holidays
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.
- 2+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job ID: 149959513
Skills:
People Management, Metrics and Reporting, Analytical Tools, Lean Techniques, Six Sigma
Skills:
US Benefits and Benefits Administration, Client communication, Client performance measures, Operational metrics, Stakeholder Management
Skills:
Customer Success, Hubspot, Salesforce, Onboarding platforms, Customer Onboarding, Process Improvement, zendesk, Freshdesk, Analytics, data reporting, Implementation Operations
Skills:
Inventory Planning Control, Strong Analytical Problem-Solving Skills, Vendor Stakeholder Management, MIS Reporting Data Analysis, ERP WMS Systems SAP Oracle Vinculum NetSuite, Supply Chain Management, Logistics Last-Mile Operations, Warehouse Operations Management, Team Leadership People Management, Process Improvement Lean Operations, Advanced Microsoft Excel Google Sheets
Skills:
Kaizen, performance metrics, employee and performance management, lean techniques, process improvement, Lean Six Sigma
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