Company Description HouseOfMakeup.com is a performance-first, 100% clean makeup brand focused on making premium-quality cosmetics accessible and affordable. The company offers vegan, cruelty-free products that comply with the stringent EU Cosmetic Directive, avoiding over 1,300 toxic ingredients. Founded in 2019 by industry veteran Harlin Sachdeva, House Of Makeup quickly expanded from retail outlets to a strong online presence through its proprietary website. The brand has remained cash positive, secured pre-series A funding, and relaunched with an expanded product portfolio. House Of Makeup is in a growth phase and continues to innovate in the clean beauty space.
Job Description: Warehouse Operations Manager
Position: Warehouse Operations Manager
Location: Mumbai (Ghatkopar)
Experience: 5–8 Years
Industry: FMCG / Cosmetics / Beauty / Retail / E-commerce
Working Days: Monday to Saturday (availability during promotions, audits, and peak business periods may be required)
Working Hours: 9:30 AM – 6:30 PM
About the Role
We are looking for a highly driven and detail-oriented Warehouse Operations Manager to lead end-to-end warehouse, inventory, retail, and fulfillment operations. The ideal candidate will be responsible for ensuring smooth warehouse functioning, inventory accuracy, timely order fulfillment, process compliance, and operational excellence across retail, e-commerce, quick commerce, and B2B channels.
This role requires strong leadership, analytical thinking, stakeholder management, and hands-on operational expertise to drive efficiency, productivity, and service excellence.
Key Responsibilities
Warehouse & Inventory Management
- Manage end-to-end warehouse operations, including inbound, storage, inventory control, picking, packing, dispatch, and returns.
- Ensure inventory accuracy through regular cycle counts, stock audits, and reconciliation processes.
- Monitor stock movements between warehouses, stores, and fulfillment centers.
- Investigate inventory discrepancies and implement corrective actions through root cause analysis.
- Maintain inventory KPIs including stock accuracy, inventory turnover, ageing inventory, stock-outs, and fill rates.
- Drive inventory optimization initiatives to reduce wastage, excess inventory, and holding costs.
Order Fulfillment & Logistics
- Oversee order processing and fulfillment across B2B, B2C, E-commerce, and Quick Commerce channels.
- Coordinate with logistics partners to ensure timely dispatch and delivery.
- Manage last-mile delivery operations and third-party logistics service providers.
- Ensure adherence to SLAs, customer commitments, and delivery timelines.
- Monitor order accuracy and fulfillment performance metrics.
Retail Operations Management
- Manage stock replenishment activities.
- Coordinate effectively with steams to ensure seamless inventory flow and operational support.
- Analyze store inward and outward movements and resolve operational bottlenecks.
- Ensure smooth execution of promotional campaigns, launches, and seasonal demand spikes.
Team Leadership & Workforce Planning
- Lead, mentor, and manage warehouse operations teams.
- Develop manpower plans to meet operational requirements efficiently.
- Drive performance management, productivity improvement, and employee development initiatives.
- Foster a culture of accountability, safety, and continuous improvement.
Process Excellence & Compliance
- Ensure strict adherence to SOPs, quality standards, and operational controls.
- Implement process improvements to enhance efficiency, productivity, and cost optimization.
- Maintain audit readiness and compliance with statutory and company policies.
- Ensure supply chain operations meet all legal, regulatory, and safety requirements.
Vendor & Stakeholder Management
- Manage relationships with logistics partners, transporters, warehouse service providers, and key stakeholders.
- Negotiate contracts, rates, and service agreements with third-party vendors.
- Act as the primary point of contact for operational escalations and issue resolution.
- Collaborate with Sales, Finance, Procurement, Customer Service, and Planning teams.
Reporting & MIS
- Generate and review daily, weekly, and monthly operational reports.
- Track and report key performance indicators (KPIs) related to warehouse and supply chain operations.
- Present actionable insights and recommendations to management.
- Monitor transporter invoices, billing reconciliations, and E-way bill compliance.
Network Expansion & Strategic Projects
- Support warehouse expansion and network scaling initiatives.
- Coordinate with Procurement, Projects, and Facility Management teams for new warehouse setup and operational readiness.
- Drive strategic initiatives focused on cost reduction, capacity enhancement, and operational scalability.
Education
- Bachelor's Degree in Supply Chain Management, Logistics, Operations, Business Administration, Engineering, or a related field.
Experience
- 5–8 years of experience in Warehouse Operations, Supply Chain, Logistics, Retail, or E-commerce Operations.
- Experience managing large-scale warehouse operations and inventory control.
- Exposure to E-commerce, Quick Commerce, FMCG, Beauty, Personal Care, or Retail sectors preferred.
- Experience handling multiple warehouses, retail stores, or fulfillment centers is an advantage.
Required Skills
- Warehouse Operations Management
- Inventory Planning & Control
- Supply Chain Management
- Logistics & Last-Mile Operations
- Vendor & Stakeholder Management
- Team Leadership & People Management
- Process Improvement & Lean Operations
- Strong Analytical & Problem-Solving Skills
- Advanced Microsoft Excel & Google Sheets
- ERP / WMS Systems (SAP, Oracle, Vinculum, NetSuite, etc.)
- MIS Reporting & Data Analysis
- Excellent Communication & Negotiation Skills
What We Are Looking For
- Strong ownership mindset and execution capability.
- Data-driven decision-maker with excellent operational acumen.
- Ability to thrive in a fast-paced, high-growth environment.
- Hands-on leader who can balance strategic planning with day-to-day operational execution.
- Strong cross-functional collaboration and stakeholder management skills.
This role is ideal for someone who can build scalable warehouse operations, drive process excellence, and ensure exceptional service levels while managing rapid business growth.
