Job Description
We are seeking a highly motivated manager to lead and optimize our talent acquisition efforts. The ideal candidate will be responsible for developing hiring strategies, managing the recruitment team, overseeing the end-to-end hiring process, and ensuring the acquisition of top talent. This role requires strong leadership, stakeholder management, and data-driven decision-making to support business growth
Recruitment Strategy & Execution:
- Develop and implement effective talent acquisition strategies to meet business needs.
- Oversee the full-cycle recruitment process, from sourcing to onboarding.
- Drive innovative sourcing techniques to attract top-tier candidates.
- Ensure alignment of hiring processes with organizational goals and employer branding.
Operations Management
- Manage Day-to-Day Operations: Oversee and manage all aspects of the voice process, ensuring smooth operations and that the team meets all KPIs and SLAs.
- Manage, mentor, and develop a team of recruiters and talent sourcers.
- Set performance targets and ensure achievement of hiring KPIs.
- Provide training and guidance on best recruitment practices.
- Collaborate with the account management team to forecast open requisition volumes and adjust staffing levels accordingly. Maintain sourcers schedules to optimize resource allocation.
Strategic Process Improvement
- Optimize Processes: Continuously review and refine existing workflows to improve operational efficiency and reduce costs while maintaining service quality.
- Use performance data to identify trends and areas for improvement. Propose solutions to enhance productivity, improving starts and improve overall offers
Quality Assurance & Compliance
- Ensure Compliance: Make sure all operations comply with regulatory requirements, client guidelines, and internal quality standards.
- Manage Quality Assurance Programs: Lead regular quality audits and calibrations to ensure consistent call handling and adherence to scripts.
- Provide Coaching: Based on quality reviews, provide actionable feedback to agents, supporting their growth and improving performance.
Requirements
- Minimum 7 to 9 years of experience with 2 years management experience
- Bachelor's/master's degree in human resources, Business Administration, or related field.
- Strong knowledge of recruitment best practices, sourcing strategies, and employment laws.
- Excellent leadership, communication, and stakeholder management skills.
- Proficiency in ATS, recruitment automation tools, and LinkedIn Talent Solutions.
- Data-driven mindset with the ability to analyze and improve hiring processes.
Ability to work in a fast-paced, high-growth environment.
Benefits
Transport facility provided during night shifts only
Night shift allowance
Health insurance for 5 immediate family members
incentives available for every hiring
