Company: Baghsheen
Business Model: Franchise-led Microgreens Network
Location: [Head Office / Multi-location Oversight]
Reporting To: Founder / Business Head
Role OverviewThe Operations Manager will be responsible for end-to-end operational management of Baghsheen's franchise network. This role requires ownership of procurement, logistics, franchise setup, inventory management, SOP creation, and daily operational execution.
The ideal candidate will combine hands-on operational management with the ability to design scalable processes and systems to support rapid franchise expansion.
Key Responsibilities- Own and manage complete franchise operations across locations
- Plan and manage raw material procurement including seeds, consumables, tools, and setup materials
- Identify, onboard, and manage vendors and suppliers
- Ensure timely logistics, dispatch, and transportation of materials to franchise locations
- Oversee franchise setup execution, including installation, layout readiness, and production onboarding
- Coordinate with design and setup teams for rack layouts, grow room configuration, and production-house setup
- Act as the primary point of contact for franchise caretakers
- Guide franchise teams on:
- Seed quantity planning
- Growing cycle schedules
- Daily maintenance and hygiene protocols
- Monitor and manage inventory levels across all franchise locations
- Ensure daily, weekly, and monthly operational compliance
- Troubleshoot and resolve operational issues to ensure uninterrupted production
- Identify operational inefficiencies and process gaps
- Design, document, and implement Standard Operating Procedures (SOPs)
- Build scalable, repeatable operational models for future franchise rollouts
- Continuously optimize workflows for cost, efficiency, and quality control
Required Qualifications & Experience- Bachelor's degree in Operations, Supply Chain, Agriculture, or related field (preferred)
- 48 years of experience in operations, supply chain, or franchise management
- Experience in food, agri, FMCG, or fresh produce operations is a strong advantage
- Proven ability to manage multi-location operations
- Experience in SOP creation and process optimization
Key Skills & Competencies- Strong operational planning and execution skills
- Vendor and logistics management
- Inventory planning and coordination
- Process design and SOP documentation
- Cross-functional coordination (design, sales, logistics)
- Problem-solving and decision-making
- Ability to work in fast-growing, dynamic environments
