Operations Manager

About the Role

Lead end-to-end execution for all interior fit-out projects across Hyderabad. Own timelines, quality, cost, and client satisfaction while building scalable systems to handle 20+ simultaneous residential/commercial sites.

Responsibilities

• Project Planning & Execution
• Drive project schedules from kickoff to handover
• Allocate site teams, approve work plans, and ensure projects finish within committed timelines and budgets
• Team Leadership
• Manage a team of 15-40 including project managers, site supervisors, procurement, and QC executives
• Hiring, training, and performance management
• Process & Systems
• Build SOPs for site execution, snagging, material flow, and vendor management
• Implement ERP/project management tools like Zoho, Trello, or Asana for real-time tracking
• Quality & Safety
• Define quality benchmarks for carpentry, civil, electrical, and finishing works
• Conduct audits and ensure zero-compromise on safety compliance at all sites
• Cost Control
• Review BOQs, approve budgets, and monitor project-wise P&L
• Target 12-18% gross margin through efficient labor + material management
• Vendor & Contractor Network
• Empanel and rate contractors, carpenters, and specialized agencies
• Negotiate annual rate contracts and ensure availability during peak seasons
• Client Management
• Act as escalation point for major clients
• Conduct weekly reviews, manage expectations, and ensure NPS/CSAT > 4.5/5
• Procurement Oversight
• Guide procurement team on bulk deals, alternate materials, and inventory planning
• Approve POs above set value thresholds
• Reporting & MIS
• Present monthly dashboards to founders/directors on revenue booked, delays, margin leakage, team productivity, and customer escalations

Qualifications

• Experience: 7+ years in interior fit-out/construction operations with at least 3 years managing multiple projects/teams
• Education: B.Tech Civil / Architecture / Interior Design / MBA Ops preferred. PMP certification is a plus
• Domain Knowledge: Deep understanding of modular furniture, site execution sequence, material lead times, and Hyderabad vendor ecosystem

Required Skills

• Strong leadership, P&L ownership, negotiation, AutoCAD/BOQ reading, Excel, and ERP tools

Preferred Skills

• Decision-making under pressure, conflict resolution, and client-facing communication in English/Telugu/Hindi
• Must be mobile across Hyderabad sites. Own vehicle preferred