In an era where education is rapidly evolving, FACE Prep stands out for its innovative approach and strong commitment to student success. With over 16 years of experience in the edtech industry, FACE Prep has been empowering learners at every stage whether it's college students preparing for competitive exams or professionals looking to upskill. As part of this mission, FACE Prep Campus was launched as a job-focused higher education program offering degree courses like B.Sc. (Computer Science), BCA, and BBA, integrated with practical training in high-demand fields such as Data Science, Full Stack Development, AI, and Digital Marketing. The program emphasizes hands-on learning through real-time projects and industry-based mentoring, while also providing internship opportunities and placement support through a network of 300+ hiring partners. FACE Prep continues to be a beacon in education technology, shaping futures with its unique and career-driven offerings.
Key Responsibilities
1. Operations & Process Management
- Manage end-to-end operational workflows across academic delivery, sales support, and student engagement.
- Define, document, and optimize SOPs to improve operational efficiency.
- Ensure adherence to timelines, quality standards, and internal policies.
2. Program & Academic Operations
- Coordinate with training/faculty teams for batch planning, scheduling, and smooth program execution.
- Ensure availability of trainers, learning resources, and platforms.
- Monitor attendance, completion rates, and learner satisfaction.
3. Student Lifecycle Management
- Oversee onboarding, communication, and issue resolution for learners.
- Ensure high levels of student experience and retention.
- Act as an escalation point for student-related operational issues.
4. Team Management & Coordination
- Lead and manage operations executives, coordinators, and support staff.
- Set KPIs, monitor performance, and conduct regular reviews.
- Train teams on process adherence and operational best practices.
5. Reporting & Analytics
- Prepare MIS, dashboards, and operational reports for leadership.
- Track key metrics such as batch utilization, enrolment flow, trainer allocation, and SLA compliance.
- Provide actionable insights for continuous improvement.
6. Cross-Functional Collaboration
- Work closely with Sales, Marketing, Academics, Finance, and Tech teams.
- Support new program launches and scale-up initiatives.
- Implement operational improvements aligned with business growth.
Required Skills & Experience
- Strong operations and process management skills
- Excellent stakeholder and people management abilities
- Data-driven decision-making and problem-solving skills
- Experience with CRM, LMS, and operational tools
- Strong communication and organizational skills
Job Location: Coimbatore(WFO)
Compensation: Up to 6 LPA, based on experience and skill set.
