Responsible for managing multiple dark store operations as an Operations Manager – Dark Store Operations in Lucknow, ensuring smooth daily operations, manpower availability, and achievement of key operational KPIs in a fast-paced quick commerce environment.
Key Responsibilities
- Manage end-to-end operations of multiple dark stores.
- Hire, onboard, and manage pickers and supervisors.
- Ensure adherence to SOPs for picking, packing, and dispatch.
- Own and drive key KPIs such as SLA, productivity, accuracy, cancellations, and manpower efficiency.
- Plan shifts and manpower to meet daily demand and peak volumes.
- Monitor performance daily and take corrective actions at ground level.
- Coordinate with last-mile teams and central operations for smooth execution.
- Control costs and improve operational efficiency.
Requirments
- 2– 5 years of experience in Quick Commerce / E-commerce / Dark Store operations.
- Experience managing multiple locations and large ground teams.
- Strong execution, people management, and KPI ownership skills.
- Willingness to work in a high-pressure, fast-execution environment.
- Bachelors in Logistics or related fields
