Meet The Team
Commerce Operations drives automation and transformation that removes roadblocks and creates frictionless commerce experiences for stakeholders, while accelerating the delivery of transformative business outcomes with a digital-first, agile-centric approach. We are the operations engine for our partners, sellers, and customers. We provide quote-to-cash, goal-to-commission, partner business services, licensing operations, buying programs, and new offer introduction functions. We are the Cisco Commerce Engine - by the numbers!
As the trusted advisor to our Clients, the
Partner Operations Manager will be responsible for providing operational expertise and accountability for execution around performance management, enablement, readiness, and advocacy in areas that would save time and effort for our Clients.
He/she achieves the above by ensuring close collaboration with Cross-Functional Teams, including Commerce and Lifecycle Operations Global Delivery Team, to improve workflows and minimize points of friction, managing and facilitating Client expectations, problem-solving for Clients, and using their voice and data insights to drive experience and influence simplification and efficiency across specified services in Operations.
What You Will Do
- Build strong partnerships with Clients to understand their personas, business priorities, goals, and operational top-of-mind.
- Experience Design: Develop Ops Plan for Clients that ties to Client goals with operational goals to drive improvement towards Client productivity, profitability, and experience.
- Operational Advisory: Advocate and consult on operational resources; drive process/tool/support model changes that improve the Client experience while promoting Client self-sufficiency and readiness, and helping prioritize in alignment with Cisco priorities.
- Problem Identification and Solution Adoption: Identify and log operational problems (process, policy, & capability) to drive simplification, automation, productivity, and experience; drive awareness and adoption of solutions and enhancements.
- Communication Framework: Inform, educate, and engage Clients on operations processes and changes across commerce and transformation.
- Metrics that Matter: Measure performance through key outcome metrics, review progress through quarterly operational reviews, and utilize data analytics to identify trends, problems, and improvement areas. Create and maintain interactive dashboards and visualizations using tools such as Power BI, Tableau, or Excel to present operational insights, enabling data-driven decisions and performance improvements.
Who You Are
- Minimum 5 years of experience in a Sales Operations, Business Operations, or Strategy role with fluency in English (written and oral)
- Ability to work cross-functionally inside and outside of Commerce & Lifecycle Operations
- AI Literacy: Demonstrated knowledge of AI concepts and tools, with the ability to identify opportunities for AI-driven automation, analytics, and process improvements within partner operations
- Creative Problem Solving with AI: Proactive in applying AI and digital solutions to streamline operations, enhance partner experiences, and deliver innovative, scalable solutions that drive operational efficiency. Ability to listen and translate stakeholders priorities into actions
- Ability to engage at the executive level for regular operational reviews
- Experience with dashboard preparation and creating data-driven visualizations to influence decision-making and communicate progress
- Strong communication, presentation, and relationship skills
- Accountability for Client/Stakeholder experience and operational performance
- Ability to manage escalations, including at the executive level.
- Good understanding of Partner/Disti/Customer structure, systems, requirements, and challenges.
- Ability to advise on complex deal operational design, deal ops planning, and assurance.
Why Cisco
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
