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Job Description
Operations Manager / Brand Ops Lead – Drive Excellence Across Leading Spiritual Commerce Brands
Location: Noida · Type: Full-Time · Level: Mid-Senior
About Us
We are a bootstrapped, high-growth group—Astro Arun Pandit, GemsMantra, Horocosmo, Occult Gurukul, The Pooja House, and PoojaLive—reaching millions worldwide through e-commerce, mobile apps, YouTube, podcasts, and events. As we scale toward a 1000 Cr+ vision, we're seeking dynamic Operations Managers / Brand Ops Leads to own day-to-day execution and performance across our brands.
Your Mission- Manage end-to-end daily operations for one or more brands—ensuring smooth order fulfillment, CX workflows, content approvals, and project timelines.
- Translate brand-level targets (revenue, CAC vs LTV, PAT) into actionable plans and KPIs for cross-functional teams.
- Identify bottlenecks and process inefficiencies, propose solutions, and drive SOP and SLA adoption.
- Partner with marketing, product, finance, and customer care to ensure on-time launches and campaigns.
- Monitor key metrics: refund TAT, RTO rates, CX response time, inventory health, and ad-spend ROI.
- Support automation and tech adoption in collaboration with the COO and CAIO.
- Foster a performance-driven culture: ensure teams hit weekly and monthly targets, and escalate risks early.
- 5–8+ years of operations experience in e-commerce, tech, ed-tech, or multi-brand businesses.
- Proven ability to own KPIs like refund TAT, RTO %, and operational cost savings.
- Strong understanding of process optimization, dashboards, and project management tools (ClickUp, Asana, Airtable).
- Excellent cross-functional communication and leadership skills.
- Data-driven mindset: comfortable with analytics and financial metrics.
- Bonus: Familiarity with automation tools, Shopify ecosystems, or spiritual/wellness industries.
- Shape the operational backbone of fast-scaling brands reaching millions worldwide.
- Bootstrapped freedom: fewer layers, faster decisions, and room for innovation.
- Competitive compensation + performance bonuses.
- Be part of a mission-driven culture blending ancient wisdom and modern tech.
How to Apply
Send your LinkedIn profile or CV, two examples of operational improvements or scale-ups you've led (with metrics), and a short note on how you'd optimize one of our brand workflows to [Confidential Information].
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More Info
Key Skills
Shopify ecosystems
project management tools
ClickUp
About Company
