Marketing Agency Operations Manager

Job Title: Head of Operations – Creative Tech & Campaign Delivery

Location: Punjabi Bagh, West, New Delhi

Experience: 5–10 years

Reporting to: Founders

About WhizCo

WhizCo is a new-age creative tech agency at the intersection of Influencer Marketing, CGI, XR/AR, AI and (Experiential Marketing). We power campaigns for leading Indian and global brands using cutting-edge storytelling and immersive tech. Our esteemed clients include Tata, Reliance, Deloitte, McDonalds, Amazon and many more

Role Overview

We are looking for a strategic and execution-focused Head of Operations who can streamline, scale, and oversee end-to-end delivery across all verticals — Influencer Marketing, CGI, XR/AR, AI and (Experiential Marketing). You will own delivery timelines, team coordination, internal workflows, and cross-functional collaboration to ensure campaigns go out on time, on budget, and at top quality.

Key Responsibilities

1. Project & Campaign Management

Oversee delivery of IM, CGI, and XR projects from start to finish

Ensure timelines, quality benchmarks, and client expectations are met

Manage campaign trackers, and daily production check-ins

2. Process Optimization & Systems

Build SOPs and automate workflows for campaign and creative execution

Identify bottlenecks and remove friction from the proces

3. Cross-Team Collaboration

Act as the bridge between creative, influencer, tech, BD, and client servicing teams

Lead project standups and task prioritization

Track dependencies and unblock tasks across departments

4. Team & Resource Management

Coordinate with vertical heads to ensure balanced team workloads

Track utilization, hiring needs, and skill gaps

Own team KPIs, execution health, and budget adherence

5. Client Delivery Oversight

Be the internal custodian of client timelines and satisfaction

Step in for escalations, delays, or firefighting when needed

6. New Launches & Special Projects

Plan and operationalize new verticals, tools, and service lines

Handle logistics and execution of large-scale pitches, installations, etc.

Ideal Candidate Must Have

5–10 years in operations, program/campaign/project management

Experience working in marketing/creative/production or tech-led agencies

Ability to juggle multiple timelines and verticals

Obsessed with systems, structure, and communication

Proficiency in Excel/Sheets, project management tools, CRMs

Calm under pressure, solution-oriented, with leadership mindset