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At Amazon, we work to be the most customer-centric company on earth. To get there, we need exceptionally talented, innovative, and driven people. Amazon is one of the most recognizable brand names in the world, and we distribute millions of products each year to our loyal customers.
Amazon is seeking an Operations Manager for its Transportation team.
About the Role
We are seeking an experienced Operations Manager to drive continuous learning and process improvement culture change through best practice sharing, vocal advocacy, and visible hands-on leadership.
In this position, you will work across teams to gain alignment, develop, and execute a common plan across multiple stakeholders. This requires working effectively with multiple business leaders and teams to ensure the delivery and execution of projects. You will also work with multiple external creative agencies to drive strategy implementation.
Cross-team coordination, project management, and excellent communication skills are essential. To work effectively in the role, the candidate must develop a deep understanding of the organization's culture and the strategic business direction.
This role calls for an individual who understands all aspects of performance impacting both internal and external customer experience. The individual will determine, then drive, any initiatives necessary to improve it. It requires an individual who can showcase judgment and decision-making skills to create long-term sustainable process paths to improve customer experience.
The successful candidate will be a person who enjoys working with data, understands operational processes, and can design and define progress paths. They will have excellent analytical skills.
Key Responsibilities
Drive continuous learning and process improvement culture change through best practice sharing, vocal advocacy, and visible hands-on leadership.
Lead the learning, training, and development for all associates, process experts, and managers in the positive correlation between customer experience and productivity.
Create and deploy a learning calendar for Operations Excellence implementation and ensure 100% compliance.
Provide strategic vision for the Operations Excellence program for project selection, scope, definition, and performance to ensure alignment with business strategy.
Drive tactical execution of key initiatives, building and managing the roadmap to achieve the Operations Excellence team's vision.
Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes using Lean principles.
Provide metrics inputs that support compliance of standard work and drive improvements in cost and quality.
Champion role-wise standard work based on Lean principles despite the pressure to deviate, regardless of the direction from which it comes.
Gain consensus to push change forward while keeping variation between sites to a minimum.
Collaborate and communicate with other global teams on best practices, internal and external benchmarking, talent development, continuous process improvement, programs of study, and knowledge sharing.
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job ID: 147378267
Skills:
Amazon ERP Systems, Forecasting, Performance Delivery, Project Management, Process Improvement, Six Sigma, Resource Planning, Strategic Planning
Skills:
qualtrics , Machine Learning, Power Bi, Tableau, Jira, Azure ML, Nlp, Agile, Rally, Predictive Analytics, Microsoft Excel, GenAI, Customer Behavioral Modeling, Ai, Process Improvement, Mixpanel, Fullstory, AWS SageMaker, Google Vertex AI, Data Analysis, Performance Reporting
Skills:
US Benefits and Benefits Administration, Client communication, Client performance measures, Operational metrics, Stakeholder Management
Skills:
process improvement, lean techniques, Forecasting, performance management, Strategic Planning
Skills:
Microsoft Excel, Reporting Tools, Google Workspace, Project management, Powerpoint, Client Management
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