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At Amazon, we're working to be the most customer- eccentric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Operation Manager for our Last Mile team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers
We're seeking an Ops Manager for our Delivery Station to support the Site lead in performance management and driving the operational plan to deliver defined above goal performance.
Title: Operations Manager
Location: Chennai
Key job responsibilities
Account Management: Managing and driving the growth of the Channel partners/stores business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
Work on the ground to enable network with new product launches and partner with the operations and other teams.
Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
Enhance Engagement with accounts to improve business and increase retention.
Drive stores against goals (Volume, FTR and other key metrics).
Handling day to day operational escalations and be available to round the clock to manage the issues.
Internal/External Stake holder management.
Support station operations and/or customer deliveries.
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job ID: 148856561
Skills:
Contact Center Operations Management, Insurance Process Knowledge, Process Improvement, Workforce Planning, Data Analysis and MIS Reporting, Performance Management
Skills:
Service Delivery, Process Automation, Operational Dashboards, reporting systems, Process Improvement, Stakeholder Management, Program Management, Customer Operations
Skills:
Resource Planning, Process improvement, Project management, Amazon ERP systems, Performance delivery, Strategic Planning
Skills:
vendor coordination , Ms Excel, Erp, Stakeholder Management, CRM, Project Dashboards, Google Workspace, Powerpoint, Project Execution Coordination, Project Tracking Tools, MIS Reporting, Project Reporting
Skills:
Process Improvement, Performance Delivery, Project Management, Strategic Planning, Amazon ERP Systems, Forecasting, Resource Planning, Six Sigma
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