Location: JP Nagar, Bangalore (Work from Office)
About The Role
At iMumz, we are on a mission to help families build healthier pregnancies, healthier babies, and healthier futures. As we continue to scale rapidly, we are looking for a highly driven and proactive Senior Operations Manager who can build, streamline, and lead operational excellence across our organization.
This is not a role for someone who simply manages existing processes. We are looking for a leader who identifies gaps before they become problems, drives continuous improvement, takes complete ownership of outcomes, and inspires teams to perform at their best.
You will lead a multidisciplinary team comprising Operations Managers, Community Managers, Care Managers, Experts, Coaches, and other stakeholders while ensuring exceptional customer experiences and operational efficiency at scale. Healthcare, wellness, digital health, or patient/customer operations experience will be a significant advantage.
What You Will Do
Strategic Operations Leadership
- Develop and execute operational strategies aligned with company objectives and growth plans.
- Build scalable processes and frameworks that support rapid business expansion.
- Drive operational excellence by continuously evaluating, optimizing, and automating workflows.
Team Leadership & Development
- Lead, mentor, and develop a high-performing operations team.
- Foster a culture of accountability, ownership, collaboration, and continuous improvement.
- Establish clear goals, KPIs, and performance expectations across teams.
- Conduct regular coaching, performance reviews, and succession planning initiatives.
Client Experience Excellence
- Own key customer experience metrics and ensure world-class service delivery.
- Proactively identify customer pain points and implement solutions that improve satisfaction, retention, and engagement.
- Build systems that ensure consistent and seamless customer journeys.
Process Improvement & Execution
- Identify operational bottlenecks and implement scalable solutions.
- Drive process standardization, documentation, and quality assurance initiatives.
- Establish strong governance mechanisms to improve execution and accountability.
Data-Driven Decision Making
- Analyze operational performance metrics and customer insights to identify trends and opportunities.
- Build dashboards and reporting frameworks to drive visibility and informed decision-making.
- Translate data into actionable business recommendations.
Cross-Functional Collaboration
- Partner closely with Product, Technology, Clinical, Marketing, Sales, and Customer Success teams.
- Ensure operational readiness for new initiatives, launches, and business expansion efforts.
- Act as a key bridge between strategy and execution.
Risk & Compliance Management
- Anticipate operational risks and proactively develop mitigation plans.
- Ensure adherence to organizational policies, quality standards, and operational best practices.
- Build resilient processes that support business continuity.
Must-Have Qualifications
What We're Looking For
- 5+ years of experience in Operations, Customer Operations, Service Delivery, Program Management, or related functions.
- Proven experience leading and managing large, diverse teams.
- Strong track record of building and improving operational processes at scale.
- Excellent stakeholder management and leadership skills.
- Strong analytical mindset with the ability to make data-driven decisions.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Exceptional problem-solving and execution capabilities.
- High ownership mindset with a proactive approach to identifying and solving challenges.
Preferred Qualifications
- Experience in Healthcare, HealthTech, Wellness, Digital Health, Patient Care Operations, or related industries.
- Experience managing remote, hybrid, and field-based teams.
- Familiarity with customer lifecycle management and customer success operations.
- Experience with operational dashboards, reporting systems, and process automation initiatives.
Who Will Thrive in This Role
We Are Looking For Someone Who
- Doesn't wait to be told what needs fixing.
- Naturally spots inefficiencies and acts on them.
- Is comfortable handling ambiguity and creating structure.
- Can balance strategic thinking with hands-on execution.
- Builds strong teams and elevates the people around them.
- Is passionate about creating meaningful impact in healthcare and wellness.
Why Join iMumz
Make a Real Difference
Help shape the future of maternal and child health by impacting millions of families across India and beyond.
Build at Scale
Join a fast-growing HealthTech company where your ideas, initiatives, and leadership directly influence business outcomes.
Work with Purpose
Collaborate with passionate professionals committed to improving lives through technology, healthcare, and wellness.
Grow with Us
Take on high-impact responsibilities, solve meaningful challenges, and accelerate your leadership journey.
About IMumz
iMumz is one of India's fastest-growing maternal wellness and parenting platforms, helping families navigate pregnancy and parenting through science-backed guidance, expert support, and holistic wellness programs.
Founded by a visionary team including IIT alumni, healthcare professionals, and wellness experts, iMumz has positively impacted over 1 million families.
Our Achievements
- Recognized among Google's Top 10 Innovative Apps in India.
- Winner of the Atma Nirbhar App Innovation Challenge launched by the Government of India.
- Featured among the Top 100 Apps in India by Google Play.
- Featured on Season 2 of Shark Tank India.
If you are an operations leader who thrives on ownership, scale, people leadership, and creating meaningful impact, we'd love to hear from you.
