Operations, logistic & customer success executive

Manage end-to-end order fulfillment, customer communication, dispatch coordination, and delivery tracking to ensure a seamless customer experience. Coordinate with vendors, delivery partners, and internal teams to ensure timely deliveries, efficient operations, and high customer satisfaction.

Key Responsibilities:

• Managed Shopify and WhatsApp order processing
• Coordinated customer communication and issue resolution
• Scheduled and tracked deliveries through WeFast and Porter
• Coordinated with production/kitchen teams for timely dispatch
• Monitored delivery performance and customer satisfaction
• Managed vendor relationships and delivery partners
• Handled complaints and ensured smooth order fulfillment
• Supported upselling and customer retention initiatives

• Bachelor's degree in Business Administration, Commerce, Management, or related field
• 1–3 years experience in customer service, operations, logistics, e-commerce, or hospitality
• Experience handling customer communication and delivery coordination
• Experience working with Shopify, order management systems, or food delivery operations 

good communication skills, ownership, attention to detail, and calm handling of customers