We are looking for a Regional Operations Lead to strengthen our Source-to-Pay (S2P)/ Procure-to-Pay (P2P), and other leading cloud procurement suites such as SAP Ariba, Coupa, Ivalua landscape. The role requires strong end-to-end process expertise, ERP knowledge, and a continuous improvement mindset to support regional stakeholders.
Job Location: Pune
Roles & Responsibilities
- Serve as the primary S2P point of contact, handling escalations, exceptions, and daily operational queries from stakeholders and suppliers.
- Resolve blocked invoices, urgent payment issues, GR/IR discrepancies, and ensure timely procurement and delivery of goods/services.
- Lead S2P operational meetings, support requisitioners, and deliver process trainings for budget holders and controllers.
- Handle vendor and internal customer tickets, support supplier calls, and coordinate vendor verification processes.
- Drive process optimization by performing root‑cause analysis, identifying bottlenecks, and supporting workflow standardization.
- Support automation initiatives to enhance efficiency, improve transaction accuracy, and scale S2P operations.
Qualifications & skills
- Bachelor's degree with relevant experience in shared services or operations.
- Minimum 5 years Maximum of 9 years of S2P and/or shared services experience, preferably with stakeholder‑facing & people management responsibilities.
- Knowledge of procurement systems such as SAP and Ariba, Coupa, Ivalua
- Strong communication and stakeholder management skills, able to handle escalations and provide clear guidance.
- Ability to apply continuous improvement concepts (Lean, Six Sigma, Agile) to enhance S2P processes.
- Excellent verbal and written communication skills in english
- Global exposure working with clients across geographies and industries.
- Be available to join the team ASAP (less than 10 to 15 days time).
