About Dodo Payments
Dodo Payments is the Monetisation Engine for AI-native products. We're a Merchant of Record + Billing & Monetization platform that helps SaaS, AI, and digital businesses accept payments globally, automate billing (subscriptions, usage-based, one-time), and stay fully compliant with taxes and regulations in 220+ countries.
We're building the growth engine that powers global digital commerce, and we're looking for a sharp, driven
Operations Lead to help take that mission forward.
Role Overview
We are hiring an
Operations Lead to build the operational foundation of Dodo Payments.
Your job is to make operations
invisible.
When onboarding just works, payouts flow without drama, risk checks happen quietly, and support feels effortless, teams can focus on building. That is the goal.
This role owns everything that happens
after a merchant signs up and
before money safely lands.
You will treat operations like engineering: instrumenting workflows, automating repetitive work, and building systems that scale 10x without growing the team 10x.
This is an
on-site role in Bengaluru, reporting directly to the founders.
What You'll Own
- End-to-end operational workflows across onboarding, KYB, risk handoffs, payouts, refunds, and support
- Day-to-day operational reliability and incident management
- Automation-first ops systems that reduce manual work
- CX quality, SLAs, and escalation handling
- Operational readiness as Dodo scales across geographies and entities
If something breaks in ops, this role owns it.
What You'll Do
Build Operations as Infrastructure
- Design and run operational workflows across merchants, payments, payouts, and support
- Instrument every critical flow with metrics, alerts, and dashboards
- Identify bottlenecks before customers feel them
- Build SOPs that are executable, not theoretical
Automation and Scale
- Automate repetitive operational tasks across KYB, payouts, and support
- Work closely with product and engineering to remove manual ops dependencies
- Build systems that allow Dodo to scale globally without operational bloat
Operational Execution
- Own daily operational queues and escalations
- Act as the final escalation point for complex merchant issues
- Coordinate with Fraud, Compliance, Finance, and Product on live issues
- Ensure operational decisions are fast, documented, and reversible where possible
Customer Experience and Support
- Own CX workflows and outcomes
- Set response SLAs and resolution standards
- Ensure support feels seamless, even when issues are complex
- Reduce support volume through better systems, not bigger teams
What You Bring
- 5 to 8 years of experience in fintech ops, payments ops, or platform operations
- Hands-on experience running real operational queues
- Strong systems thinking. You design workflows, not just manage people
- Comfort working with data, dashboards, and tooling
- Bias toward automation and simplification
- Calm under pressure. You fix problems instead of escalating them
Nice to Have
- Experience at a PSP, MoR, fintech, or global marketplace
- Exposure to KYB, payouts, and cross-border payments
- Basic SQL or analytics skills
- Prior experience building Ops from zero to scale
- Prior experience with Customer Success
Why Join Dodo Payments
- Build the Ops engine for one of the fastest-growing fintechs powering global AI-native businesses.
- Direct access to founders and strategic decision-making.
- Full ownership from day one - your impact is measurable and immediate.
- Exposure to international markets and AI startup ecosystems.
- On-site role in Bengaluru's startup hub.
Perks & Benefits
- Competitive salary + performance-based commission.
- Opportunity to define Ops engine for a fast-growing fintech platform.
- High autonomy and fast decision cycles.
- Health insurance and team offsites.
Want to help build the financial rails for the next generation of AI businesses
Let's talk.
Skills: operations,cx,payments,automation
