About Us:
Lysto - The Complete Player Experience (Px) Platform
Build games players love; powered by authentic Player Experience data.
Lysto is the all-in-one platform for game studios to understand, validate, and improve every aspect of the player journey. We empower teams to gather deep insights through real-player playtests, surveys, interviews, and gameplay data, all refined through AI-enhanced summaries and analysis from expert researchers.
Whether you're building a mobile indie title or managing a AAA live service, Lysto gives you the tools to diagnose friction, optimize onboarding, and craft unforgettable player experiences from concept to post-launch.
About the Role:
We're looking for an Operations Lead who can own the execution, delivery, and operational backbone of our playtesting and player insight programs.
This is a hands-on, high-ownership role where you will:
- Run the full delivery engine end-to-end,
- Optimize cost structures,
- Partner with Product, Research, and Recruitment teams,and ensure every client project lands with quality, speed, and operational discipline.
A strong background in playtesting ops is ideal, but we're also open to high-performing Indian PMs/Ops leaders from fast-paced environments who can learn quickly and build systems from the ground up.
Key Responsibilities:
Own Playtest Delivery End-to-End
- Lead the full lifecycle: scoping planning scheduling recruitment execution reporting delivery.
- Ensure projects ship on time, on budget, and at world-class quality standards.
Optimize Recruitment Costs (PAC)
- Continuously analyze where money is being spent across channels.
- Improve ROI by fine-tuning paid ads, community funnels, and incentive strategies.
- Reduce cost per player while maintaining player quality.
Manage Player Panel Health
- Forecast supply/demand based on upcoming project load.
- Run engagement and retention initiatives to reduce reliance on fresh acquisition.
- Maintain a healthy, diverse, and reliable player pool across genres and regions.
Oversee Global Payout & Incentive Systems
- Build and maintain robust payout workflows that are fast, compliant, and player-friendly.
- Manage financial controls to ensure smooth global incentive distribution.
Bridge Research, Ops & Clients
- Translate research needs into actionable plans with clear budgets, timelines, and delivery metrics.
- Support pre-sales with operational models, feasibility inputs, and cost estimates.
- Act as the go-to delivery contact for clients during active projects.
Build Operational Excellence
- Develop cost models, forecasting tools, and dashboards to support strategic decisions.
- Allocate resources smartly people, budgets, tools to maximize ROI and delivery quality.
- Mentor junior team members and strengthen operational workflows across the org.
Required Qualifications:
- 5+ years in operations, with strong exposure to cost optimization or budget management.
- Proven experience analyzing acquisition spend, measuring ROI, and improving efficiency.
- Strong project management skills comfortable running multiple workstreams simultaneously.
- Experience managing incentives/payouts across markets (India or global).
- Hands-on with cost modeling, forecasting, and data-driven decision making.
- Strong communicator who can align clients, internal teams, and project stakeholders.
- Comfortable in fast-paced, remote-first environments you thrive in ambiguity.
Nice-to-Have;
- Prior exposure to playtesting, gamer recruitment, or player insights.
- Experience working with gaming teams or presenting operational frameworks in gaming forums.
- Familiarity with tools like Notion, Trello, CRM systems, payout platforms, and analytics tools.
Why Join Lysto
- Work at the intersection of gaming, research, tech, and player psychology.
- Own a global operational function with high influence and visibility.
- Shape the systems, workflows, and processes that power player insights delivery worldwide.
- Build, mentor, and scale the Ops organization as Lysto grows.
- Remote-friendly, flexible work culture designed for high performance.
- Collaborate with a global team obsessed with improving how games are made.
