Operations Intern

Who we are:

Verona is an authenticated matchmaking community designed exclusively for the modern, global Indian. We're on a mission to foster fulfilling partnerships that last lifetimes. In a country where dating app disillusionment abounds, Verona makes the matchmaking process delightfuland effective.

Verona was founded by two serial entrepreneurs Mr. Poshak Agrawal and Mr. Rahul Subramaniam, and backed by some of the biggest names in global technology, such as Mr. Michael Novogratz (ex-Fortress Investment Group, CEO of Galaxy Group Investments) & Mr. Rishi Jaitly (ex-Twitter CEO for Asia, Middle East, and Africa).

Security and Science make the basis of Verona where before matchmaking there will be Fintech- grade authentication to ensure fraud detection. Through a deep appreciation for the science of compatibility, with Verona, we will be using AI for matchmaking based on an individual's core & shared values.

The 3 S's of Verona - Standards, Security, and Science

Role Brief:

We are looking for a proactive and detail-driven Operations Intern to support our Relationship Consulting team in delivering a seamless and thoughtful matchmaking experience. In this role, you will work behind the scenes of the relationship journey translating client information into well-structured profiles, gathering real-time feedback on matches, and supporting relationship coaches in their day-to-day matchmaking operations.

Education and Skills:

• Currently pursuing or recently completed a degree in a Psychology or management related field only.
• Basic knowledge of or willingness to learn Figma, Airtable, and other productivity tools.
• Ability to multitask and work collaboratively in a fast-paced startup environment.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Prior exposure to operations, psychology, or relationship-focused roles is a plus (not mandatory).

Key Responsibilities:

• Assist in managing client relationships, ensuring clear communication and satisfaction.
• Create and maintain detailed client profiles using Figma, ensuring accuracy, clarity, and consistency in presentation.
• Coordinate with clients via calls, messages, or emails to gather feedback on the matches shared with them.
• Document client feedback, preferences, and responses, and share relevant insights with relationship coaches.
• Assist relationship coaches in day-to-day matchmaking and operational tasks, including follow-ups and data updates.
• Support the team in tracking client journeys and matchmaking progress using tools like Airtable and other internal software.
• Ensure client information is updated, well-organized, and handled with confidentiality.
• Help streamline operational processes and suggest improvements where possible.

What We Offer:

• Mentorship and guidance from industry experts.
• Hands-on experience in a dynamic and collaborative environment.
• Opportunities for professional development and networking.
• Paid opportunity: Stipend offered for the internship.
• On site internship for a duration of 6 months.
• PPO opportunity for high performers.
• Work directly with top management: Collaborate closely with IIT Roorkie, IIT KGP, IIM Ahmedabad, MDI Gurgaon, and Ivy League graduates.

Location/Work Environment: The Vatika Triangle; Gurgaon, India

Our office is a creative space in a prime location in Gurgaon, just a 2-minute walk from the M.G. Road Metro Station. We foster a vibrant and innovative work environment with a blend of professionalism and playfulness, where our team enjoys Italian coffee and healthy snacks while driving towards our goals.