Operations Intern

About BrightChamps

BrightChamps is a global ed-tech giant aimed at bridging the gap between school education and real-world skills. From AI and Robotics to Financial Literacy, we empower kids to become the next generation of technology leaders. With a presence in over 30 countries, we are looking for talent that moves as fast as we do.

About the Role

As an Operations Intern, the individual will work closely with the operations team to manage and improve key workflows that support class scheduling, learner onboarding, internal coordination, reporting, and issue resolution. This role is ideal for someone who is organized, analytical, comfortable with data, and interested in understanding how large-scale edtech operations run behind the scenes.

Key Responsibilities

• Support daily operational activities related to student onboarding, class scheduling, rescheduling, and internal coordination.
• Track and maintain operational data in spreadsheets and internal tools to ensure process accuracy and timely updates.
• Coordinate with academic, sales, support, and product teams to resolve learner or process-related issues.
• Assist in preparing daily, weekly, and monthly reports on operational metrics, service levels, and process efficiency.
• Monitor process adherence and flag delays, gaps, or errors in backend workflows.
• Help improve SOPs, documentation, trackers, and internal communication for smoother execution.
• Assist in handling operational escalations and follow-ups to ensure a seamless customer experience.
• Contribute to ad hoc projects related to process improvement, data cleanup, and workflow optimization.

Required Skills

• Strong attention to detail and good organizational ability.
• Good communication and coordination skills.
• Comfort with Google Sheets / Excel and basic data handling.
• Ability to work in a fast-paced, high-volume environment.
• Problem-solving mindset with a willingness to learn.
• Ability to manage multiple tasks and follow timelines consistently.