Job Title: Executive/ Sr. Ex/ TL/ AM- Supply & Operations
Experience: 15 years
Location: Gurugram
Key Responsibilities:
- Maintain strong vendor relationships with timely and high-quality service delivery.
- Negotiate with suppliers to secure competitive pricing, favorable terms, and long-term partnerships.
- Supervise reservations, bookings, and itinerary coordination with accuracy and operational efficiency.
- Manage and maintain sales files, ensuring documentation, contracts, and records are consistently updated.
- Manage & solve on ground customer escalations.
- Ensure seamless daily operations by proactively identifying and resolving issues.
- Maintain comprehensive records of bookings, vendor agreements, contracts, and sales documentation.
- Identify, suggest, and drive process improvements to enhance operational efficiency.
Requirements:
- 15 years of experience in the travel industry with strong exposure to customer experience or supply & operations.
- Proven experience in customer success, vendor management, and sales file handling.
- Strong communication, negotiation, analytical, and problem-solving skills.
