Operations Executive
Location: Bangalore
Department: Operations
Employment Type: Full-Time
Experience: 24 years
About the Role:
We're seeking a Collection Executive to join our Operations team in Bangalore. The ideal candidate will have hands-on experience managing fee collections, payment reconciliations, and customer coordination. You'll play a critical role in ensuring smooth, accurate, and timely collection processes across multiple payment platforms.
What You'll do:
- Manage daily fee collections and reconciliations via payment gateways, POS, and offline modes (cash/cheque).
- Track pending payments and follow up with students/parents for timely submissions.
- Maintain accurate MIS reports for collections, outstanding dues, and refunds.
- Coordinate with Finance and Center Operations teams for issue resolution.
- Verify transactions, identify discrepancies, and ensure timely settlements.
- Handle payment failure escalations and gateway disputes efficient
- Support monthly audits and assist in financial reconciliations.
What We're Looking for:
- Education: Any Graduate
- Experience: 24 years in collections, reconciliation, or payment operations (preferably in EdTech, BFSI, or Payment Gateway environments.
- Strong understanding of online payment systems, CRM tools and reconciliation workflow.
- Excellent communication, negotiation, and Excel skills.
- Detail-oriented with the ability to meet deadlines in a fast-paced setup.
Preferred Skills:
- Experience with Razorpay, PayU, Cashfree, or similar payment gateways.
- Exposure to ERP or CRM tools for collection tracking and reporting.
