About the job
- Build and scale customer experience systems for some of the fastest growing consumer apps in the world.
- We are looking for a Customer Support and Operations Executive to join our growing app studio. In this role, you will handle customer conversations across chat, email, and social channels, while also improving the systems and processes that power our support function using AI.
- You will manage support tickets, streamline operations, track performance, and work closely with internal teams to solve issues at the root. The goal is not just to respond to customers, but to make the overall experience smoother and more reliable over time.
- If you enjoy solving problems, thinking about how things can work better, and creating great customer experiences in a fast moving environment this role is for you.
About Triplespeed
Triplespeed is a fast moving app studio that is profitable and growing quickly. We are not an agency, we are a product company with multiple apps that we build and scale ourselves.
We build and scale direct to consumer apps used by millions of people globally. Customer experience plays a key role in our growth, and we are looking for someone who can deliver fast, thoughtful support while also strengthening the systems behind it.
Key Responsibilities
- Handle customer conversations across chat, email, and social media
- Manage support tickets from start to finish and ensure timely resolution
- Act as the main point of contact for customer communication
- Identify patterns in user issues, bugs, and feedback, and share them with the team
- Work closely with product, engineering, and marketing to solve root problems
- Build and improve support workflows, SOPs, macros, and documentation
- Track key support metrics such as response time, resolution time, and customer satisfaction
- Manage support tools, dashboards, and internal systems
- Look for ways to improve efficiency, automation, and overall support quality
- Help scale the support function by improving processes and workflows
Who Can Apply
- Candidates based in Bangalore or willing to relocate
- Candidates with 1 to 4 years of experience in customer support, operations, or similar roles. Experience in D2C, SaaS, consumer apps, or ecommerce is preferred
- Strong communicators who can handle escalations calmly and professionally
- Highly organized individuals who can manage multiple conversations and tasks at once
- People who are comfortable working in a fast paced startup environment
Additional Candidate Preferences
- Experience in customer support or operations roles
- Experience handling a high volume of tickets across multiple channels
- Familiarity with tools like Zoho
- Understanding of customer experience metrics and workflows
- Background in DTC, mobile apps, or performance driven environments is a plus
- Experience with AI tools.
Preferred Skills
- Customer communication and relationship management
- Support operations and workflow improvement
- Problem solving and root cause analysis
- Performance tracking and reporting
- Strong written communication
- Google Sheets, or CRM tools
- Process documentation and SOP creation
- Ability to multitask and prioritize
- Ability to work independently
What We Offer
- Competitive compensation with a market aligned salary
- A high growth environment where your work has direct impact
- Opportunities to grow into a Support Operations Lead or Head of Customer Experience as the team scales
