Job Description
Operations Associate
www.lucioai.com
Location: Bengaluru (Onsite)
Function: Finance & Administration
Reports to: Head of Operations
About Lucio
Experience: 13 years
Lawyers spend too much time buried in documents and tools that weren't built for them. At Lucio, we believe lawyers deserve better. We're building the AI-native workspace for lawyersmaking AI-led intelligence work in the same spaces lawyers already operate in. From drafting and research to review and compliance, Lucio prides itself on its adoption-first philosophy, enabling practice transformation for legal teams without compromising security or integrity.
Founded in 2022 by cross-border lawyers, Lucio now serves 3,500+ users across 9 jurisdictions, trusted by leading firms and backed by Microsoft, Google, and $5M in funding. With 350% YoY growth and a team of 50+, we're scaling quickly to redefine how law is practiced in the age of AI.
About the Role
We're looking for an organized and proactive operations professional with 13 years of experience in operations, executive support, customer success operations, or administrative roles, along with working familiarity (or qualification) in finance.
In this role, you will support day-to-day invoicing, collections, and finance operations, while also helping coordinate internal operations and vendor workflows. Experience in SaaS or product companies is strongly preferred.
Key Responsibilities1. Billing, Invoicing & Collections (Primary Focus)
- Support end-to-end invoicing operations: invoice creation, validations, timelines, and dispatch to clients.
- Coordinate with internal teams to confirm billing triggers (e.g., subscription changes, renewals) and ensure billing accuracy.
- Track receivables and follow up on outstanding payments with clients in a professional and structured manner.
- Support and monitor payment collection workflows and reconciliation across tools (e.g., payment gateways or subscription billing platforms).
- Maintain weekly reporting on collections status, aging, pending invoices, and action items.
2. Admin & Office Operations
- Support day-to-day administrative operations including coordination, documentation, and internal process follow-through.
- Manage travel logistics end-to-end (bookings coordination, itinerary planning, vendor coordination, reimbursements support, and policy adherence).
- Support vendor onboarding: collect documentation, KYC/payment details, approvals, and onboarding into internal systems.
- Coordinate procurement and vendor management: obtain quotes, compare options, and help ensure timely renewals.
- Maintain vendor trackers: contracts, renewal calendars, SLAs, billing timelines, and points of contact.
- Support internal office operations including supplies, facilities coordination, and ad-hoc operational needs.
3. Process & Reporting
- Maintain operational trackers and dashboards for finance and customer success operations.
- Contribute to improving operational workflows, identifying automation opportunities, and maintaining tooling hygiene.
Qualifications & Skills
- 1+ year of experience in operations, executive support, CS operations, or administrative roles.
- Familiarity with finance workflows (e.g., invoicing, collections, billing operations) through coursework, certification, or hands-on experience.
- Strong communication skills for client interactions and follow-ups.
- Highly organized, detail-oriented, and comfortable managing multiple parallel workflows.
- Proactive and ownership-driven approach to problem solving.
- Interest in technology and working in fast-moving product or SaaS environments (preferred).
Tools & Systems
Experience with the following tools is a plus:
- Zoho (CRM / Books)
- Excel / Google Sheets (advanced proficiency preferred)
- Razorpay / Chargebee (subscription billing or payments)
- Ticketing or helpdesk tools
- Basic reporting dashboards
Benefits
- Competitive compensation aligned with experience and ownership.
- Unlimited leave policy including sick leave, period leave, and flexible time off.
- High-autonomy, low-bureaucracy work environment focused on trust and outcomes.
- Opportunity to work on real-world AI products used by top law firms.
- Close collaboration with product, AI, engineering, and leadership teams.
- Inclusive, diverse, and innovation-driven culture that values learning and experimentation.
- The chance to grow with a company building foundational AI technology for the legal industry.
Why This Role Matters
This role is central to keeping Lucio's operations and financial workflows seamless as we scale. You will help ensure billing, collections, and internal operations run with clarity and structure, directly impacting cash flow and client experience while strengthening operational foundations for a fast-growing AI company.
Equal Opportunity Statement
Lucio is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.
How to Apply
Please fill out the application form or share this opportunity with someone who may be a great fit.
Join us if you want to build with purpose.
