Operations Executive

Location: Indore Work from office

Experience: 1.5 to 3 years in ecommerce operations supply chain or marketplace operations - Ecommerce

About IKIRU

IKIRU is a curated home dcor and furniture brand working with 300 plus manufacturers across India. We manage end to end operations for both B2C and B2B orders ensuring smooth fulfilment reliable timelines and strong coordination across vendors logistics and internal teams.

RoleOverview

The Operations Executive will handle day to day order processing vendor coordination logistics tracking and settlements. This role requires strong ownership attention to detail and the ability to manage multiple stakeholders simultaneously.Key Responsibilities

Order & Fulfilment Operations

Manage end to end order processing and fulfilment

Track order status dispatch and delivery timelines

Coordinate with logistics partners for pickups deliveries and escalations

Maintain accurate order trackers and updates

Vendor Coordination

Coordinate with manufacturers for order confirmation production timelines and dispatch

Follow up on delays and resolve vendor related operational issues

Ensure alignment on pricing packaging and delivery requirements

Settlements & Reconciliation

Maintain settlement and reconciliation trackers

Coordinate with finance team for vendor payouts

Track commissions shipping costs and adjustments

Ensure timely closure of completed orders

Internal Coordination

Work closely with customer experience team on order related queries

Provide accurate and timely updates to internal stakeholders

Support execution of bulk and B2B orders

Process & Documentation

Create and maintain SOPs for operational workflows

Ensure proper documentation and handover of processes

Identify gaps and suggest process improvementsSkills & Requirements

• Experience in ecommerce or marketplace operations

Strong working knowledge of Excel Google Sheets or similar tools

Excellent follow up and coordination skills

Clear written and verbal communication

Ability to work under pressure and manage multiple priorities

Strong ownership and accountability mindsetWhat We Are Looking For

• Someone who takes responsibility end to end

Comfortable with ambiguity and fast paced environments

Process oriented but execution focused

Looking for long term growth with the company

Please apply at [Confidential Information]