Operations Executive

Primary Title: Operations Executive

About The Opportunity

A fast-growing player in the HR technology and career services sector, we deliver talent solutions and operational support that connect candidates with career opportunities across India. We operate a high-velocity, customer-facing operations environment focused on quality, compliance, and continual process improvement. This onsite role in India is ideal for candidates who thrive in structured, metrics-driven operations and enjoy cross-functional collaboration.

Role & Responsibilities

• Manage day-to-day back-office and field operations including order processing, candidate onboarding, and client coordination to ensure SLA adherence.
• Execute and maintain SOPs—document workflows, identify inefficiencies and implement process improvements to boost throughput and accuracy.
• Operate CRM/ATS systems for data entry, pipeline tracking, and status updates; ensure data integrity and timely reporting.
• Coordinate with vendors and third-party partners—onboarding, issue resolution, invoice reconciliation and performance tracking.
• Monitor and report operational KPIs; prepare weekly/monthly dashboards and present insights to stakeholders to drive decisions.
• Support ad-hoc projects such as audit readiness, compliance checks, and cross-functional initiatives to scale operations.
  
  

Skills & Qualifications

Must-Have

• Proven experience in operations, back-office, or customer-facing execution roles (on-site).
• Proficiency with MS Excel and Google Sheets for reporting and reconciliation.
• Hands-on experience with CRM platforms or ATS for candidate/client management.
• Experience developing and following SOPs and standard workflows.
• Vendor management and basic invoice reconciliation experience.
• Comfortable tracking KPIs and delivering concise operational dashboards.
  
  

Preferred

• Familiarity with Salesforce, HubSpot, or leading ATS platforms.
• Prior experience in HR tech, recruitment operations, or staffing services.
• Experience with customer support tools (e.g., Zendesk, Freshdesk) or ERP systems.
  
  

Benefits & Culture Highlights

• On-site, collaborative team environment with clear growth paths into senior operations or people-ops roles.
• Exposure to cross-functional stakeholders (recruiting, sales, finance) and hands-on process ownership.
• Performance-driven culture with regular feedback, operational training, and opportunities to lead improvement projects.
  
  

Location: On-site — India. We welcome motivated operations professionals who deliver consistently, value process discipline, and want to make measurable impact across a fast-paced HR tech operations function.

Skills: applicant tracking systems,management,operations executive,sop development,vendor management,google sheets,operations