We are seeking an Operations Executive to join our team. As an Operations Executive, you'll play a crucial role in managing the user experience end-to-end. This role blends customer interaction, scheduling, coordination, and light data management.
Key Responsibilities :
- Manage inbound and outbound user calls to assist with platform navigation and session bookings.
- Coordinate session availability with guides and send timely reminders
- Follow up with users to support conversions and address questions.
- Ensure timely attendance and assist if any session-related issues arise.
- Maintain clear documentation using Google Sheets and internal trackers
- Keep all logs and reports updated, and prepare daily records
- Collect and organize post-session feedback from users
- Communicate effectively in both English and Hindi with empathy and clarity
Requirements
- Bachelor's degree in any discipline (Psychology, Humanities, or Communication is a plus)
- Strong verbal and written communication skills in English and Hindi
- Confident on phone/video calls, calm and people-friendly demeanor
- Comfortable with tools like Google Sheets, Google Calendar, WhatsApp Business
- Highly organized, detail-oriented, and proactive
- Prior experience in client servicing, customer support, wellness coordination, or telesales is a plus
- Freshers with strong communication and soft skills are encouraged to apply
Bonus Points If You Have:
- Experience with CRM tools or scheduling platforms like Calendly
- An interest in personal development, mental wellness, or spirituality
Benefits
- Career growth & learning opportunities
- Team-building & fun work culture
- Performance bonuses as per company policy
