About the Role
We are looking for a responsible, friendly, and well-organised Operations Executive to manage the daily functioning of the Heguru Aundh Centre. The role involves parent communication, centre administration, and ensuring a smooth and positive experience for all families.
Key Responsibilities
Centre Operations & Administration
- Oversee daily centre operations and ensure smooth functioning.
- Maintain centre cleanliness, readiness, and classroom setup.
- Manage attendance, documentation, filing, and administrative tasks.
- Support centre with schedules, materials, and operational requirements.
- Track and manage inventory of learning materials, stationery, and centre supplies.
Parent Communication & Support
- Handle incoming calls and parent queries clearly and warmly.
- Provide information on programs, fees, timings, and admissions.
- Assist walk-ins and conduct centre tours as needed.
- Maintain a professional, parent-friendly communication style.
- Support lead follow-ups through calls and WhatsApp.
Front Desk & Customer Handling
- Greet parents and children; manage reception and sign-ins.
- Manage inquiries, follow-ups, and appointment scheduling.
- Assist during workshops, events, and centre activities.
Admissions & Fee Support
- Support the admissions process
- Assist with fee collection, receipts, and basic financial coordination.
Reporting & Coordination
- Share daily operational reports with the Centre Head and Head Office
- Coordinate with the Operations team, Trainers, and communicate with HO when required.
Qualifications & Skills
- Good communication skills (English, Hindi, Marathi preferred)
- Basic computer skills (MS Office, email, WhatsApp Business)
- Warm, approachable, child-friendly personality
- Ability to multitask and manage parent expectations professionally
- Comfortable working weekends and peak class hours
What We Offer
- Training on Heguru programs and parent engagement
- Supportive work environment
- Long-term growth opportunities within centre operations
Location: Heguru Pune Aundh Centre
Job Type: Full-time in Office
Experience: 02 years (education/centre admin preferred)
Education: 12th Pass & Above
