Operations Engineer
Job Description
As an Operations Engineer, Technical Escalations, you will troubleshoot and resolve complex ad-tech issues, ensuring timely support for internal teams and clients. You will collaborate cross-functionally with Product, Engineering, and Client Ops, while staying current with evolving technologies.
Responsibilities:
- To resolve the issue, diagnose, analyze, and resolve client issues with clear communication and follow-ups.
- Support Delivery, Provide high-quality support to publishers within SLA.
- Cross-Team Collaboration, Partner with Sales, Product, and Engineering to address escalations and improve platform stability.
- System Updates, Maintain internal tools like Salesforce and JIRA.
- Technical Troubleshooting, use REST APIs, browser dev tools, MySQL, Unix commands, and logs for debugging.
Requirements:
- 2 to 5 years in ad-tech in RTB, PMP, Header Bidding, SDKs.
- Programmatic know-how, understanding of auction dynamics and ad monetization.
- Proficiency in tools such as Excel (macros), SQL, and debugging tools (Fiddler, Firebug).
- Familiarity with technical tools like HTML/JavaScript, scripting (a plus), and web applications.
- Should have analytical exposure with the ability to work with large datasets and perform RCA.
- Flexibility to work in rotational (21x5) shifts with allowances and occasional weekend on-call duties.
Qualification:
- B.E./ B.Tech. in Computers or equivalent.
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About Company
Skills:
Solarwinds, Dynatrace, Network Troubleshooting, Zscaler, Vpn, Itil Processes, Cisco network operating systems, Nexthing, networking hardware and software solutions, network component analyzers, ISE Cisco, DNAC, Palo Alto Networks security equipment
Skills:
Automation Scripting, Ansible, Os Troubleshooting, RHEL Linux administration, Red Hat Satellite, patch management tools, vulnerability remediation, repositories, Linux patching, dependencies, Packages
Skills:
Kibana, Unix, Pl Sql, Singleview, Grafana, Itil, Datadog, Zabbix, Sql, Kenan, Amdocs, Appdynamics, Oracle Brm, Linux, Shell scripting, Dynatrace, Splunk, Telecom billing platforms, Geneva, Bscs, AIOps
Skills:
Cloud Providers services - AWS GCP Azure, Vulnerability Management, Devops, Systems Administration, Threat intelligence and indicators of compromise, security engineering, HIDS HIPS SIEM tools, Security principles methodologies and best practices, Linux Unix system administration and internals, Container security, Command line interface of multiple operating systems, Testing and exploitability of web application vulnerabilities