Operations Engineer

Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Microsoft 365, Site Reliability Engineering, SRE Observability

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Operations Engineer, a typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. This role requires continuous monitoring, managing system performance, and coordinating with various teams to maintain service reliability. The position demands proactive identification and resolution of operational issues to support uninterrupted service delivery and optimize system availability. Collaboration with stakeholders to align operational activities with business needs is a key aspect of the daily routine.

Tower Focus:

The Digital Workspace SRE ensures the reliability, performance, and user experience of end-user computing and workspace platforms - virtual desktops, endpoint management, and modern collaboration services. The role automates provisioning, patching, and remediation of workspace services using Python and Ansible / PowerShell, applying SRE practices to improve digital employee experience.

Tower-Specific Technical Skills:

• Virtual desktop / EUC: Citrix Virtual Apps & Desktops (CVAD), VMware Horizon, and Azure Virtual Desktop (AVD).
• Endpoint management: Microsoft Intune, SCCM / MECM, MDM/MAM, OS imaging, and application packaging / deployment.
• Modern collaboration: Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive operations.
• Identity (workspace scope): Entra ID (Azure AD) fundamentals, conditional access, and profile / policy management.
• Digital employee experience: Monitoring and improving DEX (e.g., Nexthink / ControlUp), performance, and reliability of workspace services.
• Security & compliance: Endpoint hardening, patch compliance, and vulnerability remediation for workspace assets.
• Ways of working: Change / Incident management via ServiceNow and SLA-driven delivery.
  
  

Automation Skills (Python & Ansible in Digital Workspace SRE Context):

• Automate workspace provisioning, image builds, and policy configuration using Ansible, Python, and PowerShell.
• Develop Python / PowerShell automation for endpoint patching, application deployment, and self-healing remediation.
• Integrate workspace operations with Intune / SCCM APIs and CI-CD pipelines to reduce manual effort and improve DEX.
  
  

Experience:

• Required: 8 – 10 years of hands-on experience in Digital Workspace SRE operations, engineering, and automation as described above.
  
  

Certifications (Added Advantage):

• Any of the following tower-specific certifications will be considered an added advantage:
• Citrix: Citrix Certified Professional - Virtualization (CCP-V).
• VMware: VMware Certified Professional - Desktop & Mobility (Horizon).
• Microsoft: Endpoint Administrator Associate (MD-102) and/or Microsoft 365 Certified.
• Cloud workspace: Azure Virtual Desktop Specialty (AZ-140).
  
  

Shift:

• US Shift (B shift)
• RTO as per project requirement
  
  

Additional Information:

• The candidate should have minimum 7.5 years of experience in Oracle Database Administration (DBA).
• This position is open for all locations.
• A 15 years full time education is required.