Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking a skilled Unified Communications and VoIP Operations Engineer to provide second-line operational support for Cisco Unified Communications and Voice over IP solutions serving global enterprise customers. This role is responsible for incident resolution, root cause analysis, service availability, customer onboarding, technical change implementation, and identifying opportunities to automate operational activities. The position offers the opportunity to develop deep technical expertise and grow into a recognised subject matter expert within a global technology environment.

What You'll Do

Provide end-to-end second-line technical support for unified communications services and associated data centre infrastructure
Diagnose, investigate and resolve customer-reported incidents within agreed service levels
Act as a technical escalation point and coordinate with technology vendors to support issue resolution
Plan, assess, test and implement service changes while ensuring platform stability and service continuity
Onboard new customers into the production environment through configuration, testing and inventory updates
Monitor signalling traffic and platform performance, analyse trends, and recommend improvements to service quality and key performance indicators
Support installation, configuration and service ramp-up activities for network platforms
Collaborate with development teams to identify and implement automation opportunities that improve operational efficiency
Maintain accurate documentation, operational procedures, knowledge repositories and inventory databases
Contribute to maintaining service availability targets and reducing incident volumes and resolution times

Who You Are

Experience in implementation and incident management with a primary focus on VoIP, SIP, Session Border Controllers, cloud technologies and enterprise networking
Advanced knowledge of technologies such as GCP, PowerShell, Python, automation, telecommunications networks, NGINX and SBC platforms
Good understanding of SIP, IMS, Linux administration and SQL
Experience with operational and monitoring tools such as Remedy, Netcool, Palladion and ScienceLogic
Strong analytical, troubleshooting, communication and stakeholder management skills
Self-motivated with a commitment to continuous learning and keeping pace with evolving collaboration technologies
Graduate degree or equivalent qualification
Minimum of 6 years of relevant professional experience

Not a perfect fit

Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's In It For You

Opportunity to work with global enterprise customers in a highly dynamic technology environment
Exposure to advanced collaboration, cloud, network and automation technologies
Career progression opportunities towards becoming a recognised technical subject matter expert
Participation in large-scale service transformation and automation initiatives
Experience working with geographically dispersed teams and vendor ecosystems

What Skills You Will Learn

Advanced Unified Communications and VoIP operations management
Automation using PowerShell, Python and operational tooling
Cloud platform operations and integration within enterprise environments
Incident management, root cause analysis and service improvement methodologies
Network infrastructure technologies including SIP, SBC, routing, firewalls and NGINX
Customer onboarding, change management and service lifecycle management

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

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Follow us on social media

LinkedIn: https://www.linkedin.com/company/vois/
Facebook: https://www.facebook.com/voisglobal
Instagram: https://www.instagram.com/voisglobal/
You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2

Unified Communications & VoIP Operations Engineer - PuneVOIS