Operations Engineer

Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Microsoft Windows Server Administration

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

Act as the ongoing interface between the client and the system or application. Responsible for system administration of Microsoft Windows Server and Linux (RHEL) environments alongside Ansible-based infrastructure automation across a hybrid on-premises and cloud estate.

Roles & Responsibilities:

Administer Microsoft Windows Server (2012, 2016, 2019, 2022, 2025) including File Services

Administer Linux servers (RHEL 6/7/8/9/10) including installation, configuration, package management (YUM/DNF/APT), and OS hardening

Develop and maintain Ansible playbooks, roles, and inventories for automated provisioning, configuration management, and patching across Windows and Linux

Manage Windows patch cycles using WSUS and Linux patching via Red Hat Satellite or native package managers, coordinated through Ansible

Configure and manage user accounts, SSH key management

Monitor system health, performance metrics (CPU, memory, disk, network) and respond to alerts across Windows and Linux environments

Manage storage configuration, LVM, NFS/CIFS mounts, and file system management across multi-OS environments

Maintain Ansible Automation Platform (AAP): manage job templates, credentials, projects, and scheduled automation runs

Support application teams with server builds, configuration changes & OS-level troubleshooting

Develop and maintain Ansible roles that enforce consistent configuration baselines across both Windows and Linux fleets

Maintain system runbooks, Ansible repository documentation, patching schedules, and configuration management records

Enterprise Tools & Platforms:

Windows Server: WSUS, Windows Admin Center, PowerShell, Windows Event Viewer

Linux: RHEL, YUM / DNF / APT, systemd, SELinux / AppArmor, LVM, OpenSSH, cron

Ansible: Ansible Core, Ansible Automation Platform (AAP) Roles, Playbooks, Inventory

Patch Management: WSUS, Azure Update Manager, Red Hat Satellite, Ansible patch playbooks

Monitoring: Splunk

Automation: Ansible, Bash / Shell, PowerShell, Python, Git (version control for playbooks)

ITSM: ServiceNow

Backup: Networker, AWS Backup

SLA / KPI Ownership:

Ensure adherence to SLA/KPI commitments across Windows Server, Linux, and Ansible automation platforms

Track MTTR (Mean Time to Resolve) and MTTA (Mean Time to Acknowledge) for all infrastructure incidents

Monitor system uptime, patch compliance rates, Ansible job success rates, and performance baselines

Publish service performance reports and contribute to monthly service review decks

Client Facing Responsibilities:

Participate in war room calls during major platform incidents across Windows and Linux environments

Handle escalation matrix and maintain clear communication with application, development, and business stakeholders

Provide timely status updates during incidents, patching windows, and server build events

Participate in governance, service review, CAB, and capacity planning meetings

Coordinate with Red Hat Support and Microsoft Premier Support for critical OS-level issue resolution

Professional & Technical Skills:

Strong communication and stakeholder management skills in a client-facing environment

Ability to handle critical multi-OS infrastructure incidents and coordinate escalations under pressure

Flexible to work in a hybrid on-call or 24/7 rotation model as required

Strong analytical mindset with experience troubleshooting across Windows and Linux environments simultaneously

Willingness to continuously develop Ansible automation skills and drive infrastructure-as-code adoption

Microsoft Windows Server (2012/2016/2019/2022/2025), Linux (RHEL 6/7/8/9/10), Ansible (Automation & Configuration Management), Hybrid Infrastructure Operations, Bash / Shell Scripting, PowerShell

3 to 5 years of total experience in system administration across Windows Server and Linux in a hybrid environment

Hands-on experience writing Ansible playbooks for both Windows (WinRM) and Linux (SSH) node management

Working knowledge of Windows Server administration including Group Policy, DNS, DHCP, and patch management

Practical Linux administration experience including SELinux, LVM, networking, and systemd service management

Familiarity with Ansible Automation Platform (AAP) or AWX for centralized automation job management

Exposure to cloud platforms (AWS or Azure) for managing hybrid Windows and Linux workloads is a plus

Red Hat Certified System Administrator (RHCSA) preferred Red Hat Certified Engineer (RHCE) or Ansible Automation Specialist a strong plus

Additional Information:

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• A 15 years full time education is required.
  
  

, 15 years full time education