Scrum framework, Agile Methodologies, Release planning, Appdynamics, Dynatrace, LLM Fundamentals, AI Product Lifecycle, Splunk Observability, AIOps Concepts, Event Management, OpenTelemetry, Agentic AI Concepts, Sprint Planning Execution, Backlog Management, AI Orchestration Platforms, Agentic Orchestration, Kanban, AI Governance Concepts, Observability AIOps Awareness, Service Reliability Principles, Agentic AI, Agile Delivery Management, Generative AI Fundamentals, Enterprise Observability

technology architecture , Jwt, Grafana, Terraform, Splunk, Elk, Js, Oauth, Dynatrace, Ansible, Kvm, Appdynamics, Prometheus, Unix Scripting, Python, Ibm Datapower, Systems engineering, JavaCallout, Cloud Platforms, Apigee Hybrid, Apigee OPDK, Monitoring Automation, API Ecosystems, Root Cause Analysis, GitOps

Servicenow, Splunk, Grafana, Ticketing and Monitoring tools, Ansible playbook development, Infrastructure and Remote Administration, Infrastructure Service Management Processes, Linux systems, Basic diagnostic tools

remote troubleshooting , Jira, Ssh, Github, Grafana, Linux, Prometheus, Python, Bash, Ec2, Vpn, Git, Macos, Cloudwatch, IAM basics, Kandji, Kubernetes EKS operations, ArgoCD, AV, Jamf, MDM, AWS fundamentals

Servicenow, Networking, Vpns, Vpc, Dns, Grafana, DHCP, Cloud Networking, Problem Management, AWS, Itsm, Change Management, BGP, Solarwinds, Cloudwatch, Incident Management, Firewalls, Splunk, Load Balancing, Waf, Azure, VNet, Security, hybrid connectivity, network access controls, Monitoring, Azure Monitor, routing and switching fundamentals

Software Development, Linux, Prometheus, Problem Management, Bash, Grafana, Application Support, Technical Customer Support, Relational Databases