Role overview
We're hiring for a
client for a
full-time Operations Cluster Manager role based in
Bengaluru. This role requires
regular travel within Bengaluru across a cluster of stores/counters.
We're looking for an operations leader who can strengthen
sales performance,
customer service standards, and
store execution across multiple outlets, while reducing
shrinkage/damage and improving overall store profitability.
Key responsibilities
- Manage and supervise retail sales & service across a cluster of Exclusive and Large Format outlets
- Improve revenue per store/counter and control operating expenses to drive profitability
- Partner with planning on replenishment, promotions, and stock controls to ensure consistency and customer satisfaction
- Drive execution through ASMs / sales team: store visits, KPI tracking, and operational discipline
- Monitor performance trends, analyse sales, and support forecasting to maximise outcomes
- Escalate SOP/process gaps that conflict with business outcomes to leadership when required
What we're looking for
Graduate with 5+ years in apparel retail (progressively responsible roles)- Prior experience in store management (cluster/multi-store exposure preferred)
- Strong track record in sales delivery and customer service
- Strong communication across levels; high initiative and flexibility
- Strong grooming/presentation; detail-oriented; high energy and maturity
- Strong leadership and team-first mindset
- Education preferred: MBA / MBA Retai</li>l
