Operations Associate - Wellness

About Nova Benefits

Nova Benefits is India's best B2B Insurance broker and benefits provider. Nova is one of India's first profitable and growing insurtech company.Nova provides the best service in the industry with the fastest claim settlement, employee enrolment and query response times. We also provide a single platform for all employee benefits like insurance, health checkups, doctor consultations, mental health, gym subscriptions (& more) on a single platform driving high utilization be employees.

We're the fastest growing company in the employee wellness category and have on-boarded 500+ clients including Netflix, Hitachi, Cloudnine hospitals, Kalki Fashion. Reco by Nova's Cyber Insurance comes with 24/7 cyber risk monitoring to reduce claims by 66% and premiums by upto 50%. Apart from Cyber Insurance, Reco also helps clients with D&O, E&O, Professional Indemnity, CGL, Crime, Property insurance. We ensure you receive comprehensive coverage with a streamlined buying process saving you time.Nova has raised $11M Series A from investors that include SIG, Bessemer, Multiply Ventures, Better Capital, Titan Capital, Angel List.

What You'll Do:

Engagement

• Manage employee engagement for Nova Benefits clients through sessions, campaigns, etc.
• Compile campaign & event performance data and reports (Excel, Notion )
• Ensure the monthly planning of the wellness calendar is done properly
• Take up end-to-end execution of customized session requests

Operations:

• Organize & execute online engagement events on the Nova Platform
• Sending campaigns on email marketing platforms & invites to clients
• For great customer experience, develop SOPs to make processes smooth and ensure that it is adopted by the team.
• Responsible for daily, weekly, and monthly operations planning and execution with high ownership of the activity allotted.
• Product line operations execution is end-to-end. Communicate with vendors, and coordinate with clients on a need basis.
• Partnership reach outs
• Overlook the finance and invoicing for vendor

What We're Looking For:

• Minimum 1 year of experience in Operations
• A bachelor's degree in marketing, business, or supply chain management.
• Demonstrate high ownership
• Strong project execution
• Must be highly proficient in Microsoft Office, especially Excel to ensure data-driven operations.
• Strong communication skills are required to express analytics to various levels in the organization and to talk to clients and understand their problems.
• Proficiency in listening and responding to the issues or expectations of the customers with a high execution bias and on-ground decision-making skills.

Job Requirement

Client Engagement, Client Escalation, Project Management, Email Campaign & Lead Generation