Operations Associate

About the Company

Skydo is a fast-growing fintech simplifying cross-border payments for global businesses. Recently backed by $10M in funding, we're building the next generation of international payment infrastructure.

About the Role

The Operations Associate will be responsible for executing daily operations, managing customer documentation, and resolving operational issues. This role involves generating reports, tracking KPIs, and coordinating with various teams to ensure timely flow and SLA adherence. The position requires strong analytical skills and a customer-centric approach to handle high-value payments.

Responsibilities

• Execute Operations SOPs including processing, invoicing, tracking, documentation, and forex conversion operations with bank partners
• Generate and publish daily reports and track KPIs for banking partners and customer cohorts
• Manage and resolve operations tickets within defined SLAs with customer centricity
• Communicate with customers for documentation and compliance requirements
• Coordinate with customer-facing and compliance teams to manage escalations
• Coordinate with bank partners, tech, compliance, and product teams to resolve operational issues

Required Skills

• Customer service and ticket resolution
• Process management and SLA adherence
• Analytical skills and metrics tracking
• Documentation and compliance handling
• Operations experience

Preferred Skills

• Banking operations knowledge
• Forex conversion operations
• Payment processing systems
• Invoicing systems
• Documentation management
• Reporting tools
• Hindi language proficiency
• English language proficiency
• Payment operations