The Operations Associate will be responsible for executing daily operations, managing customer documentation, and resolving operational issues. This role involves generating reports, tracking KPIs, and coordinating with various teams to ensure timely flow and SLA adherence. The position requires strong analytical skills and a customer-centric approach to handle high-value payments.
Key Responsibilities
- Execute Operations SOPs including processing, invoicing, tracking, documentation and forex conversion operations with bank partners
- Generate and publish daily reports and track KPIs for banking partners and customer cohorts
- Manage and resolve operations tickets within defined SLAs with customer centricity
- Communicate with customers for documentation and compliance requirements
- Coordinate with customer facing and compliance teams to manage escalations
- Coordinate with Bank partners, tech, compliance and product teams to resolve operational issues
Must Have Skills
- Customer service and ticket resolution
- Process management and SLA adherence
- Analytical skills and metrics tracking
- Documentation and compliance handling
- Operations experience
Good To Have Skills
- SQL and MS Excel
- Banking operations knowledge
- Forex conversion operations
- Payment processing systems
- Invoicing systems
- Documentation management
- Reporting tools
- Hindi language proficiency
- English language proficiency
- Payment operations
