We're looking for
Operations Associates!
Salary: INR 12,00,000 - 15,00,000 / year
Responsibilities
- Contribute feedback to develop new content and refine the existing content library
- Research escalated customer issues and provide customer-centric resolutions
- Accessing multiple electronic systems and documenting steps taken, while efficiently and accurately completing the customer request
- Participating in projects or process improvements to drive operational excellence
- Meeting established goals for all performance metrics, including chat quality, productivity and schedule adherence, to provide an exceptional level of service to prospective and current customers
Eligibility
- 1 year of experience
- Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
(*Note: This is a requirement for one of Scoutit's clients)
Skills: management,operations,adherence
