Operations Associate

Job Description

Role Overview:

The Progression Incharge plays a pivotal role in ensuring student success throughout their

academic journey. This role goes beyond reactive support it requires a proactive mindset

to anticipate student needs, identify academic and personal challenges early, and act swiftly

to ensure students stay on track. The ideal candidate is someone who combines student

empathy with data-savviness, problem-solving initiative, and strong interpersonal

communication skills.

Key Responsibilities

• Student Support & Engagement
• Proactively monitor student performance, attendance, and engagement to detect
  
  

potential issues early.

• Take initiative in designing and executing intervention strategies (extra sessions,
  
  

mentoring, academic support) without waiting for formal requests.

• Act as a guide and mentor to students, helping them make informed academic and
  
  

career decisions.

• Utilize student feedback to enhance support processes and improve the overall
  
  

student experience.

• Problem-Solving & Initiative
• Demonstrate ownership and autonomy in identifying and solving student-related
  
  

challenges.

• Innovate and implement new approaches to improve academic outcomes and
  
  

student motivation.

• Continuously refine processes to enhance student engagement and support
  
  

mechanisms.

• Technical & Data Handling
• Build and maintain dashboards and reports that provide insights into student
  
  

performance and engagement.

• Analyse academic and behavioural trends using tools like Google Sheets or Excel to
  
  

recommend targeted academic interventions.

• Leverage data to create action plans in collaboration with faculty and academic
  
  

leaders.

Ideal Candidate Profile

• Experience: Prior experience in a student-facing or support role (student success,
  
  

mentorship, academic operations, etc.).

• Skills:
  
  

Strong problem-solving mindset; self-starter who doesn't wait for direction.

Proficiency in Google Sheets / Excel for data analysis and reporting.

Excellent interpersonal and communication skills to collaborate with both

students and faculty.

• Attributes: Proactive, empathetic, and solution-oriented. Able to balance data insights with human judgment. Confident in handling escalations and maintaining student trust and respect