Operations Associate

Role Summary:

We are seeking a dynamic Operations Specialist to take ownership of the academic and placement journey of our students. This strategic role requires strong analytical thinking, operational excellence, customer empathy, and the ability to make data-driven decisions for measurable outcomes.

Key Responsibilities:

• Analyze student and batch data regularly to identify trends, predict risks, and drive actionable insights.
• Design and implement data-driven strategies to improve batch metrics, including attendance, assignment submissions, contest clearances, and project completion rates.
• Track and enhance batch KPIs through structured engagement initiatives and set specific improvement targets.
• Own and manage the complete placement journey for assigned batches, including grooming, mock interviews, and placement support until final offers are secured.
• Collaborate cross-functionally with product, marketing, and academic teams to implement student-centric solutions and drive batch success.
• Apply student psychology to identify blockers, motivate progress, and balance empathy with assertiveness to maintain discipline and set expectations.
• Communicate persuasively with students and internal teams to ensure buy-in and seamless execution of initiatives.

Required Qualifications & Experience:

• 0-2 years of experience in operations, consulting, program management, customer-facing, or growth roles.
• Graduation completed.
• Strong communication and problem-solving abilities.
• Proficient in Excel for data analysis, tracking, and reporting.

Core Competencies:

• Strong business acumen and analytical thinking with ability to conduct root cause analysis, identify trends, and make predictions.
• Customer-first approach with excellent communication skills.
• Proactive, initiator mindset with ownership mentality.
• Hunger for learning, adaptability, and ability to think like an owner rather than an executor.