Responsibilities
Job Purpose
As an Associate Manager – Quality, you will lead quality assurance efforts, ensure processes are followed, and guide quality improvement projects. This outstanding role lets you connect frontline quality teams with senior management, guaranteeing high-quality results that support our ambitious business goals.
Key Responsibilities
Quality Management & Process Excellence
- Develop, implement, and monitor quality assurance frameworks, standards, and metrics.
- Ensure adherence to internal processes, SOPs, and external regulatory or client requirements.
- Conduct regular audits, root cause analysis, and corrective/preventive action (CAPA) activities.
- Champion continuous progress projects through Lean, Six Sigma, or related approaches.
Team Leadership & Collaborator Engagement
- Lead, mentor, and develop quality analysts or specialists.
- Provide mentoring and performance feedback to ensure high-quality deliverables.
- Collaborate closely with Operations, Training, Compliance, and Client Management teams.
- Act as a key point of contact for quality-related blocking issues and resolutions.
Performance Monitoring & Reporting
- Track and analyze quality benchmarks, trends, and defect patterns.
- Prepare and present quality dashboards, reports, and management reviews.
- Recommend data-driven improvement strategies to improve customer happiness.
Risk & Compliance
- Identify quality risks and proactively implement mitigation plans.
- Support internal and external audits, certifications, or client assessments.
- Ensure accurate documentation, version control, and governance standards.
Continuous Improvement & Innovation
- Lead quality improvement projects and change initiatives.
- Promote a culture of quality, accountability, and operational excellence.
- Benchmark standard methodologies and introduce innovative solutions to improve quality maturity.
Key Skills & Proficiencies
- Strong knowledge of Quality Management Systems (QMS)
- Techniques for refining processes (Lean, Six Sigma, Kaizen)
- Data analysis and problem-solving skills
- Collaborator management and communication skills
- People leadership and mentoring capabilities
- Risk assessment and compliance approach
- Proficiency in MS Excel, PowerPoint; exposure to quality tools or dashboards a plus
Qualifications
- Bachelor's degree in Business, Quality Management, or a related field
- Over 10 years of relevant experience in quality assurance or process excellence
- Prior experience leading or mentoring teams preferred
- Quality certifications (Six Sigma Green/Black Belt, ISO, COPC, etc.) are an advantage
Additional Information
Success Metrics
- Improvement in quality scores and audit outcomes
- Reduction in defects, rework, and customer complaints
- Timely closure of CAPAs and quality action plans
- Team capability building and engagement levels
Shift Timings: 5.30 PM – 2.30 AM IST
