Operations Associate

About Newton School of Technology:-

Newton School of Technology (NST) is a new-age institution redefining technical education in India. Founded by IIT alumni, NST offers a 4-year B.Tech in Computer Science and AI, focused on hands-on learning and deep industry integration. Within two years, over 93% of students have secured paid internships with companies like Razorpay, SarvamAI, and DRDO, along with global exposure through tech treks to Singapore and Silicon Valley. Led by a distinguished faculty comprising ICPC World Finalists and ex-professionals from ISRO, Microsoft, MakeMyTrip, and several other leading tech organizations, NST is building a scalable, high-impact model that produces industry-ready talent for the world's most advanced technology roles.

Role Overview:

The Operations Associate will work closely with the Operations Manager to support students throughout their academic journey. This role focuses on student guidance, mentoring, engagement, and progress tracking, ensuring students stay motivated, make informed decisions, and remain on track to achieve their goals

.This role is ideal for individuals looking to build hands-on experience in student success, mentorship, and academic operations.

Key Responsibilities:-

1. Student Guidance & Mentorship

• Act as a mentor and first point of contact for students for academic and career-related guidance.
• Conduct regular 1:1 check-ins to understand student progress, challenges, and goals
• Provide structured guidance, clarity, and motivation to keep students on track
• Escalate complex or sensitive student concerns to the Progression Manager

2. Student Engagement & Support

• Support and execute student engagement initiatives to improve learning outcomes
• Identify students who may need additional attention or intervention
• Assist in conducting mentoring sessions, group discussions, and touchpoints
• Collect and share student feedback to improve engagement and mentoring processes

3. Progress Tracking & Insights

• Maintain and update student progress trackers using Google Sheets / Excel
• Assist in reviewing academic and engagement data for student monitoring
• Share key observations and insights with the Operations Manager for timely interventions

Experience

:-1-3 years of prior exposure in mentoring, peer learning, teaching assistance, counseling, or student-facing roles.

Skills:-

• Strong communication and interpersonal skills
• Basic to intermediate proficiency in Google Sheets / Excel
• Strong listening skills and ability to understand student concerns deeply
• Ability to guide students with clarity and structure

Attributes:-

• Empathetic, patient, and student-focused
• Proactive with a strong sense of ownership
• Comfortable handling sensitive conversations responsibly
• Eager to learn and grow under the guidance of a Operations Manager
• Passionate about positively impacting student journeys and outcomes