We're Hiring: Operations Associate
Chennai | In-office
WHO WE ARE:
LevelUp Learning is India's largest creative education ecosystem. We are building for creators, not casual learners. Filmmakers. Editors. Writers. Photographers. Storytellers. People with ambition. Through masterclasses, live programs, mentorship, and immersive experiences, we help them build actual craft.
THE ROLE:
We're hiring an Operations Associate to help us run the engine behind our programs.
This is a high-responsibility, customer-facing role for someone who is organised, dependable, calm under pressure, and strong at execution. A large part of this role will happen on the computer and across communication tools, but the impact is very real. You will help make sure our online programs run smoothly, our learners stay informed, our support stays sharp, and our offline residencies are coordinated well.
This role is ideal for someone who likes structure, follow-through, communication, and being the person who makes sure nothing slips.
WHAT YOU'LL BE DOING:
- Moderating Zoom calls for our weekend courses and workshops
- Sending reminder emails, WhatsApp messages, and group communications
- Calling learners to remind them about sessions, attendance, and assignment submissions
- Supporting onboarding calls for new students who join our programs
- Handling customer support across parts of the business and helping resolve queries clearly and quickly
- Coordinating travel-related logistics for our offline residencies
- Coordinating with vendors for online and offline programs, including items like goodie bags and other operational requirements
- Supporting the smooth execution of both online learning experiences and offline residency logistics
- Working closely with internal teams to ensure communication, delivery, and learner experience stay strong
WHO THIS IS FOR:
- Someone highly organised and detail-oriented
- Someone who communicates clearly and confidently
- Someone comfortable speaking to customers, learners, vendors, and team members every day
- Someone who can manage follow-ups well and does not let things drop
- Someone who is dependable, proactive, and good at handling moving parts
- Someone who is comfortable working weekends and taking weekly offs on weekdays
- Someone who can stay calm, responsive, and solution-oriented in a fast-moving environment
YOU'LL DO WELL HERE IF YOU:
- Like being operationally strong
- Enjoy coordinating with multiple stakeholders
- Are good with reminders, checklists, scheduling, and execution
- Can handle a customer-facing role with maturity and patience
- Are comfortable working across email, WhatsApp, calls, spreadsheets, Zoom, and internal coordination
- Work well in a team setup
- Take ownership instead of waiting to be told every next step
THIS ROLE IS NOT FOR YOU IF:
- You dislike customer interaction
- You are not comfortable with follow-ups and routine execution
- You want a purely creative or non-operational role
- You are not comfortable working weekends
- You struggle with time sensitivity, communication, or attention to detail
WORK SETUP:
- Chennai, work from office
- 6-day work week
- Weekends are working days
- Weekly off will be during weekdays
COMPENSATION:
Starting at 2.4LPA and goes up Based on experience and fit.
