Operations Associate

Operations Associate

Reports to: Operations Manager

Location: Patel Nagar, Delhi (full-time, on-site)

Role Summary

You will be the execution engine for Stage 1. Your role is to gather accurate data from 40+ team members every week, maintain clean Excel trackers, and support the creation of professional dashboards that leadership will use to drive improvements.

Key Responsibilities

• Collect weekly performance data from all departments using standard templates (offline follow-ups, calls, shared sheets)

• Validate data accuracy and chase gaps daily

• Maintain master Excel files and update dashboards with fresh data and graphs

• Support Operations Manager in preparing weekly leadership review packs

• Flag any process issues observed on the ground (especially warehouse and repair workflow problems)

• Gradually help departments move from ad-hoc to disciplined weekly reporting

Requirements

• 1-4 years experience in operations support, data analysis or MIS reporting

• Excellent Excel skills (pivot tables, charts, data validation, formulas)

• High attention to detail and ability to chase information politely but firmly

• Good communication skills, comfortable coordinating with seniors across departments

• Freshers with strong Excel + internship in operations will also be considered