We are seeking a detail-oriented and proactive Operations Associate to join our team. The ideal candidate will handle booking, reissuing, and cancellation of air tickets and hotel reservations while ensuring high-quality service delivery.
Key Responsibilities
- Ticketing Operations
- Book, reissue, and cancel air tickets for domestic and international travel
- Ensure compliance with airline policies and fare rules
- Customer Support
- Address client inquiries related to bookings, cancellations, and travel policies
- Provide timely updates on booking status and resolve operational challenges
- Coordination and Documentation
- Maintain accurate records of all transactions and client communications
- Coordinate with airlines, hotels, and other service providers as needed
- Problem Solving
- Handle last-minute changes, cancellations, and reissues efficiently
- Ensure minimal disruption to client travel plans
About Company: At Samriddhi Tours and Travels, we specialize in providing seamless travel solutions for both corporate and leisure clients. With a focus on customer satisfaction, we offer a range of services including flight bookings, hotel reservations, customized holiday packages, and corporate travel management. Our self-booking tool makes it easy for clients to plan and book their travel, ensuring convenience and efficiency. Backed by a dedicated team and a passion for creating memorable travel experiences, we aim to deliver value, personalized service, and expertise in every journey. Whether you're planning a business trip or a family vacation, trust Samriddhi to make your travel smooth and hassle-free.
