Operations Associate

What's Ditto

At Ditto, our mission is to empower users with a deep understanding of insurance, enabling them to narrow down choices, sidestep common pitfalls, and ultimately make well-informed decisions. From delivering expert insurance advice to facilitating smooth policy purchases and providing dedicated claim support, Ditto ensures a seamless end-to-end insurance experience.

We pioneered the industry-first No-spam policy, underscoring our commitment to user-centric solutions. Over the past three years, we've successfully assisted over 300,000 users with personalised advice on health and term insurance. And we have a whopping 4.9 rating with 5000+ reviews on Google.

Ditto is part of the Finshots family, a leading financial newsletter boasting a subscriber base of over 500K+ and we are backed by India's largest stock-broker Zerodha.

Oh, did we mention– We won LinkedIn's Top Startup award for two consecutive years - 2022 & 2023.

What do we do at Ditto

• We help people buy insurance.
• We explain health and life insurance in a language users understand
• We curate and offer personalized recommendations

Who's backing us

We are funded by Zerodha- India's largest stockbroker

Role Overview:

The Operations Associate will support day-to-day operations within the Health Ops Team, ensuring the highest standards of service for our clients. This role will involve close collaboration with various internal departments, handling administrative tasks, claims processing, and improving operational efficiency within the health insurance segment

Role and Responsibilities:

• Keep customer experience at the core and assist the customers with their policy issuance/renewals/claims journey.
• Coordinate with insurance company POCs to ensure processing and issuance of policies within TAT
• Assist in coordinating and facilitating the renewal process, ensuring timely and seamless renewals for our clients.
• Support claims processing and policy management tasks, ensuring accuracy and compliance with company policies.
• Coordinate with Advisors to ensure customer inquiries and requirements are resolved efficiently.
• Monitor and analyse operational metrics to identify trends, flag issues, and drive improvements in process efficiency.
• Assist in creating, maintaining, and updating operational documentation, ensuring all procedures are clearly defined and followed.

Requirements :

• 0-2 years of experience in operations
• Strong organisational skills with a detail-oriented mindset.
• Excellent communication and interpersonal skills, with the ability to work collaboratively across departments.
• Proficiency in Microsoft Excel and Google sheets
• Ability to adapt to a dynamic work environment and handle multiple tasks simultaneously.

Perks :

• Comprehensive Health Insurance: Your well-being matters. We've got you covered-literally.
• Work from Home: You can enjoy working at Ditto from the comfort of your home.

Our Interview Process :

We value your time, so we've streamlined our interview process to wrap up within two weeks.

The schedule is as follows:

1. Group Discussion

2. Assessment Round

3. Task 2

4. Final round of Interaction

The CTC for this role is ₹4,54,600 per annum, which is fixed and non-negotiable. We encourage applicants to apply only if they are comfortable with the offered compensation structure

Once you complete our application, you'll be asked to submit a short video resume. Submitting it is mandatory as it gives a chance to get to know you before the formal process, and we will not be able to consider your application without it.

Please note: Beware of recruitment scams. Ditto does not charge any fees for the hiring process.